Caldera Creta Paradise

Second time in a row, second year in a row... and just as we expected — everything was more than amazing! The cleanliness was top-notch, the food was delicious, the activities were varied — but above all, what really stood out was the warm hospitality. The heartfelt welcome and the love you shower us with every time mean the world to us. Thank you from the bottom of our hearts! A special thanks to Dimitri and Psaroudakis for all the amazing support and the extra care. You’re simply outstanding. Thanks to Manos from the bar team — we loved the great drinks and the lovely atmosphere! And thank you to the wonderful Dora from reception — you’re amazing! You truly gave us a beautiful image of Greece and its wonderful people through the great work you do. Keep it up, and wishing even more success to the best hotel in Chania! We’ll definitely be back!

Erik and Pedros were the best bartenders there and the ginger/blonde one, higly recommend befriending then when you go there! Spot on 5/5 star service! …………………………………………,.,…………..,., …………………………………………,.,…………..,., …………………………………………,.,…………..,.,

Recently returned from a week’s stay and throughly enjoyed our time at this hotel. Unfortunately (& not the hotels fault) our flight was delayed so we didn’t arrive till late at night & we completely forgot to ask appropriate questions. So the first 24hrs we went in a bit blind till reception helped us with the hotel app the next day. All the reception staff we spoke to were lovely & helpful. I have mobility problems & struggled with the steps up to reception, but soon learnt there was a lift & disabled toilets opposite reception, to the left of the arcade. Our room was lovely, overlooking the sea & park and had a good size balcony. The room was cleaned every day & the few times we bumped into the cleaning team they were all lovely. Bed was big and very comfortable and the air conditioning was very good welcomed in the evening. Showers are over a bath, which was a bit tricky with mobility issues, but i managed for the week. Prior to going we had read some of the reviews and were a bit concerned regarding the ‘nothing to eat’ comments, especially going with two ASD children. The main restaurant, I’ve never seen food like it, rows & rows of food! With a big section at the back for kids. The kids food trays were fantastic for keeping food separate, especially for kids with food sensitivity & the need to keep things separate. My partner commented that he doesn’t think he’s eaten so many different types of fish in a week, in his life. They had a different theme every night. Even the snack bar under the restaurant was open from about 11 till 5ish and served more hot & cold food & ice cream. But everyone in the catering team were lovely & there was always plenty to eat. The pool bar staff worked non stop & we’re all lovely. Initially & because of our late arrival we thought we were restricted to beer, wine & soft drinks. But once we got the app there were plenty of local/ non branded drinks on offer included on the all inclusive package & our 7year old loved her ice age cocktail. The pool was a great size and one side was ideal depth for little ones (a small separate little kids pool as well) & plenty going on throughout the day. We even learnt that we could use the pool in the hotel next door & they had a quieter pool across the road. Even the family in the shop were lovely & so helpful, taking the time to chat with you each day. They even remembered our last day (& other guests) and said good bye when we were leaving. The entertainment team worked non stop. The evening entertainment was targeted around families and had something to cater for everyone 6 nights of the week. There were also a few stalls selling local items one night. Our 7yo loved the kids disco & I know some complained about the same format, but for an ASD child this was fantastic and made her holiday. The Greek song/dance is still going strong in North Wales 2 weeks later! I noticed there was a kids club, but we didn’t use it. It was lovely that Niki from the kids disco recognised o