Marquita
ngày 8 tháng 5 năm 2024
This hotel will charge the card you place on file for incidentals if they are unable to charge the ******* card. When I checked into the hotel, I was advised to place a card on file for incidentals only of $100. On the day of checkout, I received a text from my bank stating they were attempting to take $261 from my account. When I called the front desk to question why they were attempting to take money from my account when I had no incidentals. They stated it was a mistake and they weren’t trying to take any money from my bank account. I had bank alerts so I advised I can see clearly that you have attempted to take money from my account. Artis stated that the third party card was not working and I would be refunded on my card once Expedia’s card works. I asked if there’s anything I needed to do, I was advised no.During checkout I went by the desk to make sure I wouldn’t be charged and for some record that I had no incidentals in case I needed to dispute the charges. Again Artis stated I can’t get anything in writing and that I was not being charged. I again accepted his word, when I received another message from my bank stating they were attempting to pull another $161 from my bank account.I guess at this point Artis was tried of seeing me cause he was yelling and belligerent b/c I called ******* directly to have them immediately resolve the issue. He was charging $0 to the ******* card that’s why it didn’t work. So now I have $497 on hold b/c of this hotel. Never going back.
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