Fairfield Inn & Suites Lexington Georgetown/College Inn

Bed was very comfortable and it was clean. Check in was rough as the front desk staff made and error, but they did work to fix it. Breakfast was atrocious, everything was empty and not being restocked, including paper plates and cereal, which would take 2 min to restock. Several times over 30 min the front desk staff was outside smoking while the breakfast supplies sat half empty, even after we asked to have it refilled.

I wasn’t ever informed of the hotel being under construction/renovation until I arrived. Had I have known, I wouldn’t have stayed here, especially not at the price I paid, not to mention the issues with the room. The moment I got there and turned on the bathroom lights, a fuse blew. The staff was very nice about it, but it took them awhile to get it fixed because they apparently had to find a key to the room the fuse box was located. That was the main issue other than there being no vending machine or convenience store at the hotel, I assume due to construction. However, there were other little things, like my phone in my room never did end up working, though I said something about it twice, there was an exposed sensor of some sort on the wall, a bedside light was hanging with exposed wires, the wallpaper in the bathroom was coming off and the towels smelled like cardboard. They obviously were brand new, but brand new linen should be washed before first use. Overall, not a good stay. You could tell the hotel would be beautiful when finished but I didn’t want to stay while it was being developed. Not pleased.

The property is under construction. It is uncomfortably noisy because the workmen work late into the night.(8pm) and begin work early in the morning.(about 7 AM.) when the construction is finished, it will be in very nice facility. It is dirty because it is a construction site. The staff are wonderful! Very caring. Very understanding there is a little they can do about the construction noise. I am disappointed that there was not a safe in the room.

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.

Loved the older gentleman working in hospitality and overseeing breakfast. Such a nice guy and made me feel very welcome. Dining area was clean. Food was good and hot.

Still under construction however we asked for room not on the interstate side. Front desk staff gave me a room that was even worse so back down to wait for 15 minutes at a unattended front desk employee out front to get the first room and sleep all night with ac on plus travel fan plus pillows over my head!!!