Các đánh giá Ascott Gurney Penang

Phản Hồi Từ Khách Sạn: Kính gửi Zhingke Wang, Cảm ơn bạn đã lưu ý đến vấn đề này và chúng tôi chân thành xin lỗi vì bất kỳ sự bất tiện nào gây ra trong thời gian lưu trú của bạn. Chúng tôi rất coi trọng những sự cố như vậy và phản hồi của bạn rất quan trọng trong việc giải quyết vấn đề này. Chúng tôi rất tiếc về bất kỳ thông tin sai lệch nào xảy ra liên quan đến các món còn lại trong tủ lạnh. Chúng tôi hiểu tầm quan trọng của đồ dùng cá nhân và thật thất vọng khi biết về trải nghiệm này. Chúng tôi thừa nhận rằng gọi điện để xác nhận sẽ là cách tiếp cận phù hợp hơn và chúng tôi xin lỗi vì bất kỳ sự giám sát nào trong quy trình của chúng tôi. Hãy yên tâm, chúng tôi sẽ thực hiện các biện pháp khắc phục để ngăn chặn những sự việc tương tự xảy ra trong tương lai. Sự hài lòng của bạn là ưu tiên hàng đầu của chúng tôi và chúng tôi đánh giá cao sự thông cảm của bạn khi chúng tôi nỗ lực cải thiện dịch vụ của mình. Chúng tôi đánh giá cao phản hồi của bạn và chúng tôi hy vọng có cơ hội khôi phục niềm tin của bạn đối với dịch vụ của chúng tôi trong bất kỳ lần ghé thăm nào trong tương lai. Trân trọng, Trợ lý Serena Châu Quản lý cư trú

Phản Hồi Từ Khách Sạn: Dear Nini Alwani, Thank you for your wonderful and detailed review! We’re delighted to hear that you had a smooth check-in and enjoyed the spacious, well-equipped room and fully functional kitchen. It’s great to know that you appreciated the sea-view bathtub, family-friendly kiddies pool, and the convenience of our location near attractions, malls, and Gurney Drive. We’re also glad you enjoyed the cafés at the connecting mall.Thank you for choosing to stay with us and for your kind recommendation. We truly look forward to welcoming you back again on your next visit.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Chua Vincent, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and embarrassment you experienced regarding the breakfast arrangement. This is certainly not the level of service we strive to provide.We understand how frustrating it must have been to repeatedly verify your payment, and we regret the delay and discomfort this caused. Your feedback has been shared with our front desk and backend teams, and we are taking steps to improve internal communication to prevent this from happening again.Thank you for your valuable feedback. We truly appreciate it and hope to have the opportunity to provide you with a much smoother and more enjoyable experience in the future.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Penny 9999, Thank you for your kind feedback. We’re pleased to know that you had an excellent stay and that our comfort, cleanliness, and service met your expectations. We truly appreciate your special mention of Mr. Khoo Min Jie and will be sure to pass along your compliments. We hope to welcome you back again.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Phoenix13, Thank you very much for your wonderful review and for choosing to stay with us. We’re delighted to hear that you enjoyed our facilities, spacious rooms, and the comfort of our beds and amenities. It’s especially rewarding to know that our housekeeping team and breakfast offerings met your expectations, even during the busy Christmas period.We’re glad you were able to relax and enjoy the pool area and beautiful views, and we truly appreciate your recommendation for business travelers, families, and couples. Thank you for your kind words and support—we look forward to welcoming you back again on your next visit to Penang.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for sharing your thoughtful review! We’re glad to hear that you enjoyed our breakfast selection and found it satisfying, as well as the spacious room, ample storage, and the stunning views from your shower. It’s wonderful to know these made your stay comfortable and enjoyable.Season’s greetings from all of us at Ascott Gurney Penang. We wish you a joyful festive season and a Happy New Year, and we look forward to welcoming you back again soon.Warm regards,Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Hafirunisa, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the stunning view during your stay.We appreciate your comments regarding pricing and understand your concern. Our rates reflect the quality of our facilities, service standards, and location, and we continuously strive to provide the best value possible. Your feedback is important to us and will be taken into consideration.Thank you once again for staying with us, and we hope to welcome you back to Ascott Gurney Penang in the future.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your kind review. We’re delighted to hear that you enjoyed the room and found the bedsheets, towels, and bathroom to be exceptionally clean and fresh. Your compliments are greatly appreciated and will be shared with our housekeeping team, who take great pride in maintaining high standards. We look forward to welcoming you back for another comfortable stay.Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Rairamaria, Thank you so much for your wonderful review! We’re truly honored to be your favorite hotel in the Gurney area. It means a lot to know that our service and location continue to meet your expectations, and we’re especially grateful for your third stay this year. We look forward to welcoming you back again soon!Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear SHlim45, Thank you for your lovely review! We’re delighted to hear that you enjoyed our convenient location opposite the new Gurney Drive Esplanade. Although it’s still under construction, we agree that it will be a beautiful attraction once completed.We’re also glad you found the rooms spacious and appreciated the views.We truly appreciate your feedback and look forward to welcoming you back again soon!Best regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: DEar M M ISHTIAQ, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your stay at Ascott Gurney Penang — from the clean and comfortable rooms to our friendly team and well-maintained facilities.It’s wonderful to know that you found the breakfast satisfying and the location convenient for exploring nearby malls, restaurants, and the seafront.Your kind words truly mean a lot to us, and we’re thrilled that you would choose to stay with us again. We look forward to welcoming you back for another great experience!Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Keith's Mom, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our spacious and clean room, and that our beachfront location worked perfectly for your stay. It’s great to know that being just a 5-minute walk from Gleneagles Hospital, as well as having a mini market and coffee shop next door, added to your convenience. We’re truly honored to become your favorite hotel in Penang, and we look forward to welcoming you back again soon!Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Haden Hee, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location near Gurney Paragon and Gurney Plaza, as well as the pleasant walk with many dining options along the way. It’s also great to know that you appreciated our swimming pool, 24-hour gym, and the supermarket located right beside the hotel. We’re glad our doorman and concierge team made a positive impression with their courteous service.Regarding the bottled water, thank you for your comment. As part of our sustainability efforts to reduce plastic waste, we have transitioned to providing 3M filtered water in all our rooms, ensuring guests have access to safe and high-quality drinking water at all times. We understand preferences may differ, and we appreciate your feedback as we continue improving our services.Thank you once again for your thoughtful review. We look forward to welcoming you back for another enjoyable stay.Warm regards, Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear G.Jr, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the spacious room with stunning sea views, and that watching the sunrise and sunset added something special to your stay.It’s great to know that our amenities, service, and the helpfulness of our staff contributed to a memorable vacation for you. We’re also delighted that you liked our breakfast.Your kind words mean a lot to us, and we would be honored to be your choice of stay again on your next visit to Penang.We look forward to welcoming you back soon!Warm regards,Marcus Sin, Guest Service Manager