Các đánh giá Ascott Gurney Penang

Phản Hồi Từ Khách Sạn: Kính gửi Zhingke Wang, Cảm ơn bạn đã lưu ý đến vấn đề này và chúng tôi chân thành xin lỗi vì bất kỳ sự bất tiện nào gây ra trong thời gian lưu trú của bạn. Chúng tôi rất coi trọng những sự cố như vậy và phản hồi của bạn rất quan trọng trong việc giải quyết vấn đề này. Chúng tôi rất tiếc về bất kỳ thông tin sai lệch nào xảy ra liên quan đến các món còn lại trong tủ lạnh. Chúng tôi hiểu tầm quan trọng của đồ dùng cá nhân và thật thất vọng khi biết về trải nghiệm này. Chúng tôi thừa nhận rằng gọi điện để xác nhận sẽ là cách tiếp cận phù hợp hơn và chúng tôi xin lỗi vì bất kỳ sự giám sát nào trong quy trình của chúng tôi. Hãy yên tâm, chúng tôi sẽ thực hiện các biện pháp khắc phục để ngăn chặn những sự việc tương tự xảy ra trong tương lai. Sự hài lòng của bạn là ưu tiên hàng đầu của chúng tôi và chúng tôi đánh giá cao sự thông cảm của bạn khi chúng tôi nỗ lực cải thiện dịch vụ của mình. Chúng tôi đánh giá cao phản hồi của bạn và chúng tôi hy vọng có cơ hội khôi phục niềm tin của bạn đối với dịch vụ của chúng tôi trong bất kỳ lần ghé thăm nào trong tương lai. Trân trọng, Trợ lý Serena Châu Quản lý cư trú

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your perfect rating and for choosing Ascott Gurney Penang once again! We’re delighted to hear that you had another wonderful experience with us. It’s great to know that you enjoyed our well-appointed rooms, infinity pool, and convenient location.Your kind words about Yau’s service mean a lot to us. We will be sure to share your appreciation with him—it will surely make his day! We’re so glad that we could provide you with a home-away-from-home experience, and we look forward to welcoming you back again soon.Best regards,Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Yew Fei,Thank you for your perfect rating and for sharing your experience! We're delighted to hear that you had a great stay and appreciated our complimentary shuttle service. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful visit!Best regards,Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Lee Emisonn,Thank you for sharing your review! We’re delighted to hear that you enjoyed the clean and high-class room, as well as our prime location with easy access to tourist attractions and famous hawker spots by the sea.We appreciate your feedback on the amenities and service, and we will continue to improve to ensure an even better experience for your next visit. We hope to welcome you back soon!Best regards,Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for your fantastic review and for giving us a perfect score! We’re delighted to hear that you thoroughly enjoyed your stay with us.It’s wonderful to know that you found the room comfortable and loved the beautiful sea view. Gurney bay is indeed a lovely spot for a relaxing stroll, and we’re glad you had the chance to enjoy it.Your kind words about our surroundings, amenities, cleanliness, and service mean a lot to us. It motivates our team to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back for another memorable stay soon. Best regards, Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Suejap,Thank you for your perfect rating and for sharing your experience with us! We're delighted that you enjoyed the spacious room, kitchenette, and convenient drinking water tap. It’s wonderful to know that you also appreciated the beautiful sea view.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Best regards,Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Fiona, Thank you for sharing your feedback and for choosing to stay at Ascott Gurney Penang during the New Year’s Eve celebrations. We’re happy to hear you enjoyed your spacious room. We appreciate your comments on the in-room amenities. While we aim to provide a sustainable experience with filtered water instead of bottled water, we understand the appeal of having a Nespresso machine and cotton wool as part of the provisions. Your suggestions will be shared with our team for consideration as we continue to enhance our guest experience.Thank you again for your thoughtful feedback, and we hope to welcome you back for another wonderful stay in the future!Best regards, Serena Chau | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're delighted that you found the hotel’s surroundings and cleanliness to your satisfaction and appreciated the fresh salad at breakfast.We sincerely apologize for the lack of explanation at reception and will address this with our team to ensure every guest receives a warm and informative welcome. Your comment about breakfast has been noted, and we’ll review our offerings to enhance the overall dining experience.We value your input and look forward to the opportunity to welcome you back and provide a more seamless and enjoyable stay.Best regards, Serena Chau | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for sharing your experience with us! We are delighted to hear that your family had a fantastic stay and that you appreciated the spacious accommodations and convenient location near George Town’s main attractions.It’s great to know that the nearby playground and the short walk to the clean and vibrant Coco Island food market added to your experience. We’re always happy to hear about the little details that make our guests’ stays more enjoyable.We look forward to welcoming you and your family back to Ascott Gurney Penang for another memorable visit!Best regards, Serena Chau | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear FlyingNoodles, Thank you for your wonderful review! We’re so happy to hear that you enjoyed the spacious rooms, stunning ocean views, and the convenient location near Gurney Walk. We're also glad you appreciated the landscaping and breakfast offerings. We sincerely apologize for the slow check-in process and will work on improving this to ensure a smoother experience for future guests. We hope to welcome you back soon for another great stay!Marcus Sin, Guest Service Manager

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your review! We appreciate your feedback and are glad to hear you had a pleasant stay with us. We look forward to welcoming you back in the future.Best regards, Serena Chau | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Cal Vin,Thank you for your perfect rating and kind words! We're delighted to hear that you enjoyed your stay, found the location amazing, and experienced helpful service from our team. Your positive feedback means a lot to us.We truly appreciate your support and look forward to welcoming you back for another great stay in the future!Best regards, Serena | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Peishan Leem,Thank you for your fantastic review! We’re delighted that you enjoyed your stay with us. It’s wonderful to hear that you appreciated our excellent views, amenities, and convenient location near great food options and the beach.Your kind words truly mean a lot to us, and we look forward to welcoming you back for another memorable stay!Best regards, Serena Chau | Assistant Residence Manager

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your fantastic review! We're so glad to hear that you enjoyed our great location, facilities, and free car park, as well as our commitment to environmentally friendly services. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to the city!Marcus Sin, Guest Service Manager