The Journey Hotel

一共住了兩晚，我衹能説，不同房間住下來的感受真的是天差地別。 接下來先説説兩天的區別，再説説總體的優缺點。 第一晚給了我一間奇形怪狀的房間，居然是三角形的，房間位於酒店招牌的那衹鳥的正上方，正對着十字路口，酒店樓層又低，且其中一條路是蠻多車流的，因此十分吵，聽起來和睡在路邊沒有區別。路口有幾個井蓋，因此車輛每次經過都會有聲音。 發現這個房間的問題以後，打電話詢問是否可以換房間，立刻得到回覆房間都滿了，無奈衹能住下。當晚因為聲音太吵，可能到兩三點才得以入睡，結果第二天七點多又被吵醒了，除了車的聲音還有哨子聲？看了眼才知道，當天有什麼跑步比賽吧，加上下雨，所以有交警在指揮交通，我真服了。 所以八點多就打給前台告訴對方我想換房間，經過查詢有房間，因此在她的帶領下，我去看了眼房間，覺得還可以，最終換到了新房間。八點多進入新房間的時候，房間一塵不染，且可以感受到空氣是有一段時間沒開空調了，這讓我不禁思考前夜前台立刻答覆的沒有房間了是否屬實，雖然不排除客人一大早就退房了的情況，但據我觀察，酒店保潔似乎沒那麼早開始工作。但因為前台輪班，早上的前台和前一晚已經不是同一人了，因此沒有深究 新房間位於另一角，遠離十字路口，且窗外這條路剛好是車輛較少的，因此即使比原先房間低了一層，也很安靜。同時，因為是角落，所以有兩面有窗，等到上午過後雨停了太陽出來了，感覺還是蠻好的。但這也有一個問題，就是窗簾總是有縫，所以雖然晚上可以在安靜舒適的環境中入睡，但早上也容易被亮醒（雖然好過被吵醒） 優點： -有提供兩張房卡，因此可以一張插電，一張出門 -地理位置不錯，去哪兒都蠻方便的 -前台工作人員很有禮貌，進出酒店都會打招呼。看到的前台都是印度人，所以盲猜老闆也大概率是印度人 缺點： -和其他酒店不同，這家不提供礦泉水，走廊有一個飲水機，所以需自行去裝水喝，對於飲水量大的這也可以算優點吧 -不提供一次性拖鞋 -不提供毛巾，衹有浴巾 -第一晚的房間被單上有明顯的痕跡，不太乾淨 -第二個房間壁掛吹風機是壞的，但有另外提供一個放在抽屜裏，我打前台電話找人來修，那個技工來了才直接給我看在抽屜裏有 -淋浴衹做了一半的玻璃，另一半沒有門，所以乾濕分離效果很差，第一間房由於玻璃面積小，所以洗一個澡下來外面的地巾濕了一半，第二個房間的洗手間大一點，所以玻璃面積也大，但水依然噴出來很多，好在我提前把地巾放遠了 總結： -做人還是不能太有獵奇心理，國人沒人嘗試過的，還是有一定風險的。還有，雖然評論不能全信，但也還是有一定的參考價值 -同等價位甚至便宜一點的有很多別的酒店可供選擇，大可不必冒險選擇這家

服務很好，在馬來比較難得

Booked a 2bedroom suite. Beds and pillows are good. But they don’t clean the rooms unless they are told. So they only change towels and not make the beds. And if you didn’t ask them to clean rooms, they won’t clean your rubbish too. Walking distance to many eateries at Penang Road.

The Jour’ney Hotel Penang is a complete nightmare. Was told ALL the guest rooms are out of electricity (meaning no light and air con) when I returned to the hotel on 21 June 2023. The restaurants nearby (as well as the hotel reception located on the ground floor) were completely fine with Air Con and light making me suspicious of their claims that it’s a national power company problem. Anyway, the receptionist couldn’t tell us when the power failure can be fixed and we were encouraged to go out while they try to tackle the issue. All the guests had no choice but to comply and we were forced to look at other alternative options (as some rooms don’t even have windows). When I eventually got back into the room, I called the reception to try and fix the shower, there was no English speaker and they sent a security guard who can’t speak English to my room to try fix the shower, bearing in mind I am a single female traveller and that was late at night! Other than a penalty for checkout after 12pm, they charge a RM100 if you lose your key card (which won’t work the following day despite effort to reactivate that). Manager Kessie is extremely rude and offer no apologies when I complained at the counter about not being able to return to the hotel during the power outage and the key card failure in the morning of 22 June 2023. I didn’t tell her about the noise and the thin walls as I know she wouldn’t care. I have travelled to Penang many times and never had I encountered a power failure. There are a lot of affordable hotel options around the area and I am taking the time to write the review urging you to stay away from the Journey Hotel because I don’t want you to risk ruining your holiday like I did.