The Prestige Hotel Penang

The hotel is in an excellent location—convenient for exploring Georgetown. The staff were consistently warm and welcoming throughout our stay. The room was spacious, clean, and thoughtfully designed. A standout feature was the in-room 3M water filter, which provided clean drinking water without the need for plastic bottles—a nice touch for both comfort and sustainability. Would definitely stay here again!

I had a fantastic stay at this hotel. The room was beautifully designed, with a filtered water faucet that added extra comfort and convenience. The staff were exceptionally welcoming and attentive, making the entire experience even more enjoyable. The location is perfect for anyone looking to explore George Town. It’s just a 10-minute walk from the jetty, making it easy to get around. There is a convenience store and several cafes located on the first floor, which made grabbing a quick bite at the end of the day super convenient. The gym is on the smaller side, but it’s well-equipped with all the basic necessities for a decent workout. Overall, a wonderful place to stay, I’d definitely return!

Nice hotel great location in George Town Area.

Lovely Valentine Day experience at The Prestige Hotel. Couldn’t say more about the awesome decor of the suite room. Very classy. Great port view from the swimming pool. Enjoyed the cute tidbits and hospitality from room bar. Also grateful for their flexibility with check in and checkout time. Appreciative of the good service from concierge, housekeeping and reception. Only comment is that F&B team needs to be more attentive and ensure their payment terminal is in working condition.

Was thoroughly impressed by the exceptional service. The staff were friendly, attentive, and highly accommodating, making my stay truly comfortable. From check-in to check-out, the team went above and beyond to ensure all requests were met with a smile. Their professionalism and genuine care stood out—whether it was housekeeping, dining, or concierge services.

Disappointing Stay – Poor Service and Communication I booked this hotel specifically because of the swimming pool, only to find out upon arrival that it was closed for maintenance — with no prior notice provided. This was extremely frustrating, as the pool was the main reason I chose this property. The front desk staff were unhelpful and showed no empathy or apology for the inconvenience. With the help from trip.com, attempted several times to modify my booking from 2 nights to 1, but all requests were rejected by the hotel without clear explanation. As a result, I checked out a day early even though I had already paid for 2 nights. This experience was both disappointing and avoidable. I would not recommend this hotel based on the poor service and lack of transparency.