Shomalla
ngày 31 tháng 5 năm 2025
The stay itself was quite pleasant, the room was clean and comfortable. However, the check-in and check-out experiences could have been better. Upon arrival at the reception, I informed the staff that I had a room booking, but was met with silence and no greeting or acknowledgment. His demeanor felt cold and unwelcoming.
During check-out, I inquired whether we had paid a deposit. He insisted we show a receipt, which led me to search anxiously through my belongings, only to realize that no receipt had been provided to us at the time of check-in. Overall, the customer service by the staff (foreign guy) could be improved for a more hospitable experience.
That said, I would like to commend one of the night staff members, an Indian lady named Nava (if I’m not mistaken). She was incredibly warm, attentive, and kind. Her customer service truly stood out and made a difference in our stay. Thank you for your kindness, Nava.
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