Hasnat J. Iqbal
30 tháng mười một, 2022
We got out of the train station and lo and behold, our hotel was just opposite to Piazza Acquaverde! We were welcomed by the very lovely Denise who made us feel at ease immediately and also arranged for our room to be changed from a double to a twin room. The hotel was reasonably clean despite pets being allowed inside and our room was nice and clean too. The room had a security safe as well as a fridge and air conditioner.
I was very surprised to see bidet in the bathroom and was won over just by that, ha! The shower gel the hotel provides smelled amazing and was of great quality and was placed in the shower, near the wash basin and another next to the bidet.
One minor gripe was that there was no kettle provided in the room but there was one at the back of the reception which we could use. Another small issue was the memory foam mattress and pillows (I understand this comes down to personal choice). The pillows were too low but Christian, another amazing person, managed to arrange some extras for us - {Shhh, this was supposed to be a secret! ;-) }
The breakfast hall had a very good selection of food and drink items and cake too! I enjoyed a slice for 3 mornings in a row and my tummy yearns for more!
Christian was excellent in his services and communication and gave me a good insight into the life in Genova and also what areas to avoid and what areas to visit so we found this particularly helpful when deciding where to go. Anyone should go to B&B Genova just for Christian, he is that good of a host!
Any visitors, please be reminded to shut the door and gate when leaving the lift. Denise had to go all the way up to the 5th/6th floor to send the lift down and it just adds to the hard work the hosts are already doing (People appeared to be flocking to this B&B and the staff never got the chance to breathe it seems!). I hope you are paying Denise well because she really deserves it because dealing with that many people in a day, I could not do it!
Denise & Christian need to be recognized by the management because they are indeed two very hard working and exceptional people who are the face of B&B Genova and excel in the hospitality department. I wish I could see and chat to you guys again!!! I am also missing the old style lift of the hotel, the very friendly and helpful reception personnel and the general atmosphere of the place.
B&B definitely made our stay in Genova a pleasant and easy one and I would love to stay there again!
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