Iconic Regency Service Residences

. I recently stayed at Iconic Regency Serviced Suites and, unfortunately, my experience was quite disappointing. While there were some positives—the room was new, clean, and in a good location—these were overshadowed by a major issue with the shower. No matter what I did, the water was boiling hot, even with the heater switched off. There was no cold water at all, making it nearly impossible to take a proper shower. This was extremely frustrating and unacceptable for a hotel of this standard. For the price I paid, I expected basic amenities like a functioning shower. Sadly, this issue made my stay uncomfortable, and I do not feel it was worth the money. Upon check-out, the reception kindly offered a discount for my next visit, which was a nice gesture. However, the real solution is to fix the issue now, not just offer discounts for a future stay. ( Which I live in a foreign country ) A comfortable shower is a basic necessity, and without it, the stay was simply not worth the money. I hope management takes this feedback seriously and resolves the problem. Until then, I wouldn’t recommend staying here.

Everything’s good and clean! Also have magnificent view from the swimming pool up at the top of the building!

At Checking in, the front desk staff were very courteous, attentive, and helpful. Provided info on where to eat, and shop for groceries. The apartment was clean and well kept. The house-keeping team was cheerful, and always wanted to do more than expected. Overall. it's been a better than expected stay. Highly recommended for business travellers too.

The service was good, but the overall experience was disappointing. My room had faulty lighting and a malfunctioning water heater. When the technician checked, he informed me that the issue was due to incorrect wiring and that he couldn’t fix it. As a result, I was moved to another room on a different floor. Unfortunately, I couldn’t take a shower the entire morning and had to cancel my appointment. I had to pack my belongings and relocate on my own, as no porter assistance was provided. The duty manager who handled my complaint was a young lady who seemed like a fresh graduate. While she was polite, she lacked the training and experience to manage such situations effectively. Her only response was to apologize. Since this is a new building, ongoing renovations in many units created constant noise. I was surprised that management allowed renovations even on weekends, starting as early as 9 a.m. Additionally, loud piped music played along the apartment corridors throughout the day. It was disruptive, especially in the early morning, making it difficult to rest. The repetitive music continued until late evening, giving the place the atmosphere of a low-end supermarket rather than a comfortable stay. I hope the management will conduct thorough wiring inspections before a guest suffers a fatal electrical shock from a faulty water heater.

This place is a gem. Great service and professional receptionists. The Manager was so helpful and nice. I can't wait to visit again. In a nutshell, you will enjoy every single minute in it.

This is amazing property! The location is strategic and amenities is good.