Tài Khoản Khách
ngày 5 tháng 8 năm 2024
We were visiting gaya with family of nine which included 4 kids and had 3 rooms booked two of which had check out on 2. 8. 24 and one on 3. 8. 24. On 1. 8. 24 when we checked in we made special request that room 205 will be checked out by us on 3. 8. 24, room 210 will be checked by us before checkout time on 2. 8. 24 with a special request that we will leave room 206 after we came back after doing the pind daan of our parents. As per same we checked out room 210 at 8:30 am. However a person namely pooja who was at reception refused me to checkout room 210 despite me informing all the conversation taken place on 1. 8. 24 and asked that only room number 205 can be checked out and we can only retain room 210 failing which we will have to pay for retention charges if we kept room 205 and she further refused to accommodate and her behaviour was very rude and tone of taking was demeaning despite the fact that we were having kids with us at that time. There were insects in room and reason given to us was the hotel operate for only 8 months in a year. Other than that all staff was wonderful and restaurant there was having delicious food.
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