Tài Khoản Khách
ngày 19 tháng 9 năm 2023
We booked this hotel through a UK based Travel Agent for our Honeymoon. We were booked in for 10 nights in a Romantic Lake View Room. This was, we were informed, an upgrade from the basic "Classic Room". I suspect that all we paid for, was the same room, with a better view. We stayed for 2 nights and left. I cannot speak for those who could afford the newer rooms which by all accounts from what is shown online, seem quite luxurious. The Romantic Lake View room was not at all "romantic". The view was absolutely stunning but was quite literally the only good thing about the room we stayed in. The room was dated, tired, did not smell clean, I think the smell emanated from the carpets which are garishly old-fashioned. There were exposed and damaged cables in light fittings and the TV. The shutters on the balcony doors were broken so we had absolutely no respite from the glaring sun. There was no shower, just a shower head above the bath taps. The textured wallpaper was damaged in places, and just completely coming off the wall in other places. There was a huge crack in the wall. Ants littered the balcony and the outside furniture was rusty and had no cushions. The balcony doors were so old that they rattled when you opened or closed them. The bathroom was done in black tiles, which made it seem even darker as the window shutter was closed to keep out the glare of the sun. The walls are so thin that when I was in our bathroom, I could hear our neighboring guest using the toilet. Other reviews call this old-Italian charm, it really really isn't. It's a hotel in dire need of refurbishment. I'm all for the old-style décor, our previous hotel in Florence was just that - and it was perfect! This hotel is just tired and in need of some attention. Breakfast was served buffet style and consisted of cereals, yoghurts, pastries, cold meats, breads and your hot option was scrambled egg and bacon. It was not topped up regularly and the lights in there were switched off which meant the far end of the room was dark. Again, the view was outstanding, if you weren't so distracted by the plague of wasps hovering over your food. The outdoor pool was lovely, plenty of beds with cushions, lifeguard on duty for most of the day and a poolside bar with good lunch options and drinks. We spent all day relaxing here and it was peaceful. The hotel evening restaurant was ok. I ordered what was advertised as a salmon pasta and yet I was served prawns. I was not asked about this, nor did anyone explain this to me when my meal was served. The hotel is situated on a hill-side position overlooking the lake. Please do not underestimate the gradient of the hill. We noticed that many guests had cars and we soon realised why. The hill is incredibly, incredibly steep and at night, it is very poorly lit. I did not feel safe walking back to the hotel from the lake-front. It is a 15 minute walk, down the hill and along a main road to get to the nearest set of restaurants. It wil
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