Gudauri Inn

Awesome stay in Gudauri Inn, its a cozy hotel.

Disgusting hotel with very rude reception management. They literally stole New Year’s Eve for me and my friends. They have organized “Gala dinner “ which has been everything but gala dinner. We had to search for other restaurant in order to feed ourselves. Group of 10 people who has paid 2500 Gel. We have been mistreated from the manager. Her attitude was unbelievable. I really want to speak with the owner to ask where he/she has found this kind of unpleasant staff member. After new years eve experience, she had audacity to woke us up with very laud noise and rude tone just because she knew we had dog and she assumed my dog messed up in the hallway . I would never go again in this hotel. I am not even talking about dirt and cigarette smell in the room. Half of the lights were not working i literally had to go to the other side of the bulding in my friends room just to have enough lights to apply makeup. Thanks for reception manager for being my personal Grinch 🫶

Good location and Facilities inside hotel. Good breakfast option. But very small room size

I would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.

A vacation was meant to be a relaxing turned into a frustrating experience, largely due to the unprofessional and rude behavior of your staff. From the moment we arrived, we were met with dismissive and unwelcoming attitudes. It was clear that the staff had little interest in assisting us, and at times, their tone and behavior were downright rude. We encountered multiple instances where our reasonable requests were met with impatience or ignored entirely, leaving us feeling disrespected and undervalued as guests. This kind of treatment is unacceptable, and it severely impacted our ability to enjoy our vacation. We chose your hotel expecting a high level of hospitality (as you classify yourself 4* and No1 on trip advisor) and professionalism, but unfortunately, this was far from our experience. I hope you will take this feedback seriously and ensure that future guests do not face the same issues. I trust that you will investigate this matter and address it appropriately. To highlight, reception staff was extremely rude & unhelpful... mainly morning & night shift team! Asking for nearby restaurants; apparently they dont know any! Asking for a taxi; apparently they cant help! (Check your guest profiles before dealing with them... exactly if they work in your same industry... Shame! Never again!

Nice and clean hotel , restaurant and rooms . Location is convenient near the ski area and restaurants. Room is functional and comfortable with some having spectacular views from the balcony. Need to specifically ask for these rooms. The pain points of our stay - the room heating is not well designed, it ends up making the room too dry and gave us a sleepless night. We figured it out the second night and slept better. The breakfast and dinner buffet seemed almost the same in the cold buffet section. The tea/coffee maker in the room doesn’t have milk powder or creamer. One could only have black coffee.