Overall our stay was OK, not great. Definitely over priced.
If you stay here, please make sure you check your bank or credit card accounts. They have charged our card for $31.65. No one seems to know why, there is nothing on our receipts that show this amount. We did not bill anything to our room, but the charge still remains. I spoke with the lady at check out and she assured me any extra charges on hold would be released. The extra charge was still there when all the other holds dropped, so I called the hotel. The man I spoke with looked through our charges and couldn’t find the charge or why it was taken out. He told me to call back the next morning and speak with the manager, Will. So, I called back the next morning and spoke with Will. Apparently Will is not a manager, he covered the mouth of the phone and was asking others why I was told to call him (like I couldn’t hear him). He acted like he was trying to help me but kept cover the mouth of the phone and talking to others. He finally comes back and says he can not find the charge or why it was taken from my account. He tells me he will have to call me back, 3 days later and still no phone call. They may not think $30 is a lot but it’s not about the amount of money, it’s the fact we are being charged for nothing.
Just be careful and make sure your charges are accurate and that they didn’t take out too much!!!!
Dịch