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Nicolalose
Phòng sang trọng ở cánh chính
Lưu trú vào thg 11, 2024
Gia đình
5 đánh giá
6.2/10
Đăng tải vào 21 thg 2, 2025
We were first given a room with a view on the bar and swimming pool, just next to the second floor open terrace which was awful in terms of privacy. Fortunately we were changed to a room on the far East of the old building and the view as fantastic.. the room was old but well maintained. The problem was the terrace door was not sound proof and we learnt at night how bothersome it would be. Because you see, our room was just above the restaurant that gives directly to the sea where waves crash on the rocks. Impossible to have a quiet night. Light sleepers better choose a room in the swimming pool area.
Food was ok. Service as everywhere in SriLanka was slow and not very responsive. You had to ask twice for hot water or something. We expected more for a 5 stars. We tried the restaurant next to the spa on our last night and service was great there.
The pizza at the pizza restaurant next to the pool was very good.
Location of the hotel was great, a 5 min by tuktuk to the castle.
Unfortunately, everything was almost perfect until the day we left. We realized the hotel has a monopoly on all the taxi and tuktuk that come and leave the hotel. As I couldn't book a car on Uber or kangaroo cab, we just asked a driver who just dropped a group of people if we could hire him and he was ok but the hotel staff interrupted us and sent him away because they asked us to choose from their drivers which was completely absurd. We insisted on using this driver so they entered in a negotiation with the driver to get a cut on the fees. Apparently these are common practices in 5 star hotels. A total mafia style management. Outrageous. And in the hotel room, you have a biography of the founder that highlight his ambition to highlight Sri Lankan hospitality. I encourage him to take a look in the mirror.
For that I would not recommend this place, especially during winter vacation when prices are half a grand for 2 nights!
Dịch
oceana_tom
Phòng sang trọng ở cánh spa
Lưu trú vào thg 4, 2025
Gia đình
2 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 6 thg 5, 2025
Every things are good
Dịch
6/8
Tài Khoản Khách
Phòng sang trọng ở cánh chính
Lưu trú vào thg 3, 2025
Gia đình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 26 thg 4, 2025
Such an impressive and cool design. Best location. Staff services are just great.
Dịch
T&DHK
Phòng sang trọng ở cánh spa
Lưu trú vào thg 5, 2024
Vợ chồng
5 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 13 thg 6, 2024
We stayed here in June when it’s low season so it’s not crowded. Staff was super friendly and the pool size is huge facing the sea. In June the waves are really rough so can’t go swim in the ocean. Breakfast and Dinner was amazing, hotel restaurant manager and staff’s service was exceptional. Our room was facing the sea so we get to wake up seeing the ocean. Room was very clean, the only thing is there are lots of spider babies around the sink and closet, also some tiny ants around, everything else is really good. We will definitely come again!!
Dịch
6/9
Tài Khoản Khách
Phòng sang trọng ở cánh spa
Lưu trú vào thg 11, 2023
Vợ chồng
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 17 thg 12, 2023
Amazing hotel with great facilities and the best room.
Dịch
Myra’s
Phòng sang trọng ở cánh chính
Lưu trú vào thg 2, 2024
Du lịch cùng bạn bè
5 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 27 thg 3, 2024
Amazing sea view. Friendly staff very good room service.
Dịch
Mr.Attila
Phòng sang trọng ở cánh chính
Lưu trú vào thg 1, 2023
Vợ chồng
43 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 27 thg 2, 2023
We came already many times back to this hotel!
we never regret to came here.
Amazing place with amazing energies !
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the refreshing sea breeze and the relaxing atmosphere by the seaside. It's great to know that you took the time to appreciate the timeless beauty of Bawa’s design – his unique style truly has a lasting charm.We’re also happy to hear you found a good deal through Ctrip and had an overall positive experience. Your feedback is truly appreciated, and we look forward to welcoming you back for another peaceful and enjoyable stay in the future!Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for the cleanliness concerns you encountered in your room, as well as the unpleasant smell and dampness. This is certainly not the standard we aim to uphold, and we will be investigating these issues to ensure that they are addressed immediately.We also apologize for the delay at check-in and the lack of communication regarding the room’s readiness. We understand how important it is for guests to be informed and feel welcomed, and we regret that we missed the mark in this instance. Your comments about the service and facilities are deeply noted, and we will take them into consideration as we work to improve our guest experience.We truly appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to offer you a much better experience in the future.Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your wonderful experience! We're so happy to hear that you enjoyed the design and architecture, especially the stunning staircase and the way light, nature, and windows come together to create such a beautiful atmosphere. It's also great to know you appreciated the beachside location and the short distance to Galle City.We're especially touched by your comments about the service. Our team works hard to create a warm and welcoming environment for all guests, and it's lovely to hear that they made such a positive impression during the birthday celebration. We truly value your feedback and hope to welcome you back for another memorable stay!Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the stunning views and appreciated the beauty of Bawa’s design. It’s great to know that you found the service considerate and responsive, and that you were satisfied with the cleanliness of the room and the food. We’re also glad that the location worked well for your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience!Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse