Hilltop Buiding, 30 Park Rd, Galle, Southern Province, 80000, Sri LankaXem thông tin khách sạn
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1 đêm
Đánh giá của khách
4.3/5
Rất Tốt
60 đánh giá
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Vị trí4.4
Trang thiết bị4.2
Dịch vụ4.3
Vệ sinh4.4
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Tất cả đánh giá(60)
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Sạch và gọn gàng(6)
Vị trí tuyệt vời(5)
Vị trí thuận tiện(5)
Đánh giá tiêu cực(7)
Steve and Lucky
Phòng Deluxe
Lưu trú vào thg 12, 2024
Vợ chồng
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 16 thg 1, 2025
Found Hotel to be extremely clean, all staff are very courteous from management all the way down, made to feel most welcome. Food is excellent. Would be happy to return.
Dịch
Sally Anna
Phòng Deluxe
Lưu trú vào thg 12, 2024
Vợ chồng
14 đánh giá
3.5/5
Đăng tải vào 19 thg 1, 2025
As an experienced business and leisure traveller, I was very disappointed with this hotel, which is definitely not five star. The rooms are shabby and very few of the staff are properly trained or can understand English. We booked a Delux and were given a damp dark room in the basement with a caterpillar in the shower. We insisted on changing rooms but the only available room was a suite (a nice spacious room with private pool) which cost us an additional $100. The buffet was ok, with some good Indian options, but not outstanding or very extensive. Front desk staff were generally unfriendly and did not make us feel welcome. I do not recommend staying here unless you can get a huge discount and are happy with a mediocre hotel.
Dịch
BENJAMIN WILLIAM HANSEN
Lưu trú vào thg 9, 2023
Vợ chồng
3 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 5 thg 10, 2023
We visited during off-season, so there were very few other guests. The first morning we had an unusual "set" breakfast, which was understandable as no buffet was offered when there were so few guests. Water pressure/temperature was unstable and there was a weird pulsating noise in the bathroom. On the positive side, the staff were very nice, friendly, and helpful. It's a lovely estate in absolute terms and stunning in relative terms. Very near the trendy fort area, which is worth a visit. Overall pleased.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Door
Lưu trú vào thg 2, 2023
Gia đình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 thg 4, 2023
This hotel was a pleasant surprise. Service was incredible and the scenery is without par in Galle. I highly recommend this hotel for families.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Gia đình
5 đánh giá
2.2/5
Đăng tải vào 13 thg 8, 2023
The geographical location is very good and the scenery is beautiful, but the service really needs to be improved! The hygiene of the room is really poor. The floor, table, chairs, etc. have not been cleaned for a long time. It is estimated that cleaning the room is just a replacement of bedding, which does not meet this price range. I would like to give a negative review! Ctrip is also very garbage and cannot book two rooms at the same time, but booking one room at a time will immediately double the price of the next order!
携程很垃圾,不能同时定两间,可是一间一间的定房,下一单立马涨价翻两倍!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team
Steve Jayes
Lưu trú vào thg 7, 2023
Một mình
3 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 7 thg 8, 2023
Hotel is contemporary design just outside the fort area 15m walk great pool overlooking the ocean if it was not so rocky they would have their own beach rooms are very large some with a plunge pool excellent breakfast great choices veg if you prefer the staff are polite and will do anything to help if you like the old colonial style stay in the fort wall's
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Oscar
Phòng Super Deluxe(Giường King)
Lưu trú vào thg 11, 2024
Vợ chồng
4 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 17 thg 12, 2024
Estancia excelente. Las instalaciones y el servicio son formidables. A unos 15 minutos caminando de Galle Fort. Mi única recomendación es que el hotel debería de enseñar inglés a los empleados del restaurante ya que tanto durante la cena como durante el desayuno tuvimos problemas de comunicación que provocaron malentendidos en nuestra selección de platos.
Dịch
Tema G
Phòng Super Deluxe(Giường King)
Lưu trú vào thg 11, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 1, 2025
Обслуживание очень понравилось, идеальный отдых, праздник Нового 2025 года удался на ура
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Phản Hồi Từ Khách Sạn: Dear Guest,We appreciate the time you took to provide feedback on your recent stay at our property. Your positive comments are deeply valued and serve as a significant source of motivation for our team. It is gratifying to learn that your experience with us was both pleasant and comfortable. We eagerly anticipate the opportunity to welcome you back during your future visits to Colombo. Please do not hesitate to contact us if there are any additional measures we can take to enhance your next stay.Thank you for choosing to stay with us.Warm regards,Le Grand Team.
Phản Hồi Từ Khách Sạn: Dear Guest,We appreciate the time you took to provide feedback on your recent stay at our property. Your positive comments are deeply valued and serve as a significant source of motivation for our team. It is gratifying to learn that your experience with us was both pleasant and comfortable. We eagerly anticipate the opportunity to welcome you back during your future visits to Colombo. Please do not hesitate to contact us if there are any additional measures we can take to enhance your next stay.Thank you for choosing to stay with us.Warm regards,Granbell Team
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.