Serenity Boutique - Unawatuna

衞生：很好，挺乾淨的！ 環境：也挺好，室外有游泳池，室內房間也較為寬敞。 服務：早餐一般。 設施：水比較小，吹風機是壞的，浴室下水管也不通暢。

腦子一抽，不知道怎麼就訂了這個酒店，在一個非常偏僻的村子裏，類似民宿，怎麼能標四星？ 進門，服務員看見了，但是轉身走了，沒有任何錶示。進門被蚊子羣包圍，無數蚊子嗡嗡的圍着人轉，瞬間被咬了無數包。 在房間裏吃飯，服務員一趟趟搬了桌子凳子送餐。普通的炒飯炒麪，價格很5星，比普通的5星酒店還貴。 飯後休息，衞生間沒紙，打電話送。 房間裏沒紙巾，送。 洗澡下水堵…… 這問題那問題，一直在叫服務員解決。 枕頭床單莫名的臟，墊了自己的毛巾。 早餐，無數的蒼蠅飛。 本地包車司機也不願意呆這裏，受不了蒼蠅蚊子。

Greeny environment with a well maintained rooms, garden and a clean pool with an excellent service. The location was perfect for seeing all the sites. tasted the real srilankan rice & curry arranged by the host. Enjoyed the stay here with family.

The place is nice, rooms are spacious. But the food and service made it a very bad stay for us. Started off with lunch - they didn't follow the instructions we had given them for the lunch menu. And the worst part is no one willing to take the blame. Lakshan said he informed kitchen but kitchen said they didn't know! The Sri Lankan menu did taste good but it wasn't served hot hot. As a group we requested to make a pot of tea, but they said it'll be charged additional. And mind you, we weren't paying a small sum for the place. We requested pancakes for English breakfast but those were the worst pancakes anyone could make. Very obvious that cheap ingredients were being used and maximum cost saving was going on. When we asked to re heat the pol rotti also they refused coz it was a waste of gas for them. One of the family rooms - AC and fan not in working condition. They couldn't do anything to fix it. The manager and other stuff roaming around the property in shorts and t-shirt - very very unprofessional attire for a boutique hotel standard. Mr. Rashmi - the owner apparently, kept ignoring calls and wouldn't reply to msgs as soon as we confirmed the booking. We just had to deal with lakshan. When I approached Rashmi regarding the complaints also he refused to answer my calls until I called from another number!!

No hot water in the bathroom, no other electric accessory works properly except room ac poor quality bed sheet and very poor vegetarian meal arrangements. This hotel doesn’t believe in providing a telephone in the room for you to seek any assistance or room service etc.

Very calm and quiet place to relax. Food was great and worth the money. Comfortable rooms. Friendly and helpful staff. Great pool area with a nice view. located in peaceful village setting which is good for nice walk.