Maria Susanna P
ngày 23 tháng 6 năm 2024
The castle is beautiful on the outside, with well-maintained grounds and one of the nicest pools I've seen recently. The spa area is also very nice. However, the rooms are disappointing. The furniture is old, and the decor looks dated. Despite this, the rooms are clean, and the bathrooms are nice. I have stayed in many five-star hotels, and this one is just okay. There are two restaurants on the premises, one of which is Michelin-starred. We did not eat there because the staff was extremely rude and condescending. We were poorly received by a very rude woman who is the sommelier, Miss E. Her behavior ruined our evening. Instead, we dined at the Osteria restaurant with a garden view, where the staff was much friendlier, and we felt welcomed as one should at any venue, especially a five-star hotel. The view was far more interesting than the internal castle court, which was hot, cramped, and had a very unwelcoming staff. The sommelier later came to our table at the Osteria, supposedly to apologize, but her confrontational attitude only made things worse, further ruining our dining experience. Overall, the castle is not worth the money. There are better places to stay with less attitude from the staff. Instead of apologizing, she made her very unprofessional attitude our problem trying to say she had lots to do and we were the issue because we interrupted her work which was in no way true. This is truly unacceptable behavior for a five-star hotel. I will never stay there again. If this attitude towards clients is accepted by the hotel managers, then there is a huge problem with how the hotel is run.
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