Cathedral Peak Hotel

Excellent food, stunning surroundings in the Drakensberg mountains.

You have asked the following: “We would love to hear what you thought of our service and facilities”. While certain elements of our stay were enjoyable, the following is a record of our experience: 1. Your letter dated 16 July confirming our reservation refers. Of all the many international hotels my wife and I have stayed in, it strikes me as inane that the accommodation bill (refer to your letter) requires payment in full 10 days prior to arrival, albeit a 50% deposit was paid up front. This may be a purely South African trait, however for international tourists, it raises more than a mere eyebrow, where the bill in other western hotels is predominantly settled on check out. 2. We were further advised in writing by yourselves that the in-room mini-bar fridge would be stocked prior to our arrival. This was not the case, an empty fridge being the case! The annoyance factor was amplified when, on our arrival in the room, I asked reception why it was empty, advising them of the letter content regarding a stocked fridge, only to be told that it required I order the necessary drinks for delivery to the room. Multiple calls via reception and the barman ultimately resulted in delivery of our requirements. 3. On our arrival, the wall heater in the room was found to be inoperable, necessitating maintenance arriving to assess the problem. A replacement heater was provided while we were at dinner. Does the hotel not undertake a room-by-room assessment of equipment on a regular basis? 4. There were no hotel dressing gowns in the cupboard, these being provided the following morning after we had arrived. Again, if the room had been checked there would be no point to this being raised at this juncture. It must be noted that these dressing gowns were not used as they were dirty. Again, a flaw in your system, that the rooms are not checked properly. 5. We were advised when entering the dining room that we were required to sit at our previously occupied table. This we declined. Where is it state in writing by the hotel that this is a requirement? 6. The issue of there not being two pin plug availability in the accommodation was raised with reception. We were advised there was one behind the TV. This was not the case, resulting in reception providing us with a two-pin plug. Again is this not checked? We did not appreciate having our request doubted as was very obviously made by reception that we were wrong. 7. Another incident happened on the Thursday night. After us being out most of the day, on our return we came back to find our towels left in the exact same manner that we had left them after using them in the morning which was draped over the bath to dry. They should have been hung back on the heated towel rack (which was off). My wife called reception to report this as these too were damp. She questioned the manner they were left as well as the heater being off. She questioned why this was so, stating that it was unacceptable. By that time we had

This will be our 4th visit to Cathedral Peak hotel. The standard of care has not dropped but only grown. The facilities are great especially when coming back from a long to a clean room and a jaw-dropping buffet. You will never feel hungry :)