Hotel Serapo

Hotel Serapo is in a great location right on the beach. Many amenities are not open mid October. Private beach is closed, pool is closed. A bit confusing to figure out where the restaurant is. There are 2 buildings. The beds and pillows were evil. Nice staff.

Great location with beautiful views of the ocean, the beach and the city (depending on which side is your room). Very easy to walk to many restaurants. We walked all the way to the end of the town very easy. The only down side is the maids did not respect the do not disturb sign on the door. But overall it was great!

The hotel appears to be quite outdated, with old mattresses that are uncomfortable. However, the staff members are very pleasant and the cleaning service is exceptional. It is important to note that the hotel's cleanliness is not due to the property's condition. If you plan on visiting the beach, be aware that there are extra charges for everything, as none of it is included in the already exorbitant price considering the conditions of this outdated hotel.

A hotel that was once exceptionally above average has unfortunately become average. Hotel Serapo has the potential to be a 5 star resort that could charge over €400 a night. The entire property is in need of a renovation. There are some rooms that they say are “renovated” but honestly they look the same as the other ones. The rooms are missing that cozy hotel feel. The sheets are 100% cotton and are very soft but the mattresses are extremely hard. Additionally, the pillows are very thin and the comforter feels more like a table cloth than a blanket. The beach front is beautiful but you do have to pay to book an umbrella. The issue with this is that no one is checking to see who is using the umbrellas and there are many locals who just come and use the Hotel Serapo chairs. Someone who clearly wasn’t a hotel resident was at my umbrella that I paid for and when I asked them to leave I was met with hostility. The seashell pool will always be adorable unfortunately it is also in need of a renovation. The tiles are very clearly coming off and losing color. Another major issue is the wifi. The wifi seems to only selectively work when at the bar. We were on the third floor and the wifi never reached our room. Hotel Serapo’s one redeeming quality will always be the food. The menu has great authentic options that are clearly made with fresh local ingredients. I’ve never had a bad meal here! I hope the hotel considers investing in a renovation because they could make way more money and increase their occupancy.

Liked: right on serapo beach, easy cheap parking, nice balcony, good breakfast, close to everything in gaeta, 5 min drive to old gaeta. Cons: walls are thin so you can hear people being intimate, babies crying for hours, peolple literally doing anything, rooms and facilities are ugly and beyond out dated, showers are tiny and theres no room to be inside w the doors closed so your floor will have water everywhere when youre done, staff does not care about their guests i didnt have towels in my room after they cleaned so i called the front desk and asked for some at 1330 they said okay we will take them to you i come back at 1530 to no towels again and not able to shower, so i go to the front desk and they told me at 1900 they would have the cleaning lady bring me towels i said no now, so they said okay we will bring them. I go down to the beach for an hour come to my room.. no towels.. so i go to the front desk and this woman gives me towels after laughing at me. I go to the room only to find that all the towels were smaller. A blonde hair blue eye man was the person i spoke to multiple times and lied to me multiple times about bringing towels. This hotel desk staff treat their guests bad so does the short hair chubby parking guy who wont move the barriers for you to park. The hotel is terribly decorated its weird. If it wasnt cheap and on the beach i wouldnt have stayed there but i wont again... awful service

Beautiful place wonderful food especially the chocolate croissant

This is a beautiful location right on the ocean. Room was clean. Check in was easy. The shower was good That is where the good ends. During our stay there were multiple school groups staying that would take over the hotel, constant yelling and noise. We stayed 4 Nights, our room was over a patio and 3 of the 4 nights the teenagers had a party on the patio with the music so loud it shook the room. When we complained the first night they said it was only 1 night but that was not true- it continued the next two. Staff was not helpful at all and did not have any consideration for other paying guests. The have a beautiful beach but they would not provide a chair to sit at it. Breakfast was not self serve, and you felt they discouraged you to ask for items. Overall it was very disappointing and I would advise anyone looking at booking g this hotel to inquire if there are any school groups booked in at that time.

The hotel was lovely,the only down side was that I booked a lovely room online and a few hrs later discovered it was for the wrong date, they would not change the date, i knew it was not refundable and only wanted to make the stay sooner. I had to book the same room a second time and no accomodation was made for my booking date error. I had already confirmed plans to meet friends there.

Great location, friendly staff, terrific views. Access to local transportation is easy once you figure it out. We still walked more than we should but had a great stay!