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Tài Khoản Khách
Deluxe City-view Queen Room
Lưu trú vào Dec 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Dec 18, 2024
The hotel was beautiful. Breakfast, mainly Chinese, was a great selection of freshly made to order items. Rooms were spacious and clean. I would recommend this hotel to others and I would book here again.
The only complaint I have is with some of the other guests smoking inside the hotel which made it hard to breathe.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing our hotel, and thank you for your compliments to our hotel.It has always been our goal to satisfy our guests, with your approval and support,We will make greater efforts to improve our service .We look forward to seeing you again!
Người Dùng Ẩn Danh
Deluxe City-view Twin Room
Lưu trú vào Mar 2024
Gia đình
9 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào Mar 22, 2024
Great hotel to stay in with nice amenities and service. Restaurant is good. Location is nice for lake view but not the nearest one to metro station
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,感謝您下榻福州西湖大酒店並分享您的感受,也感謝您對我們服務及環境等方面的讚譽和肯定。酒店一直致力於為賓客打造温馨舒適的居停環境,您滿意的入住體驗是我們一直追求的目標,我們也將更加努力,期待在不久的未來為您奉上更完美的服務!再次感謝您的點評,祝您生活愉快!
Tài Khoản Khách
Deluxe Lake-view Twin Room
Lưu trú vào Nov 2024
Vợ chồng
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Nov 6, 2024
Beautiful place, good service very cozy. Staff are very patient and helpful.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,感謝您下榻福州西湖大酒店並分享您的感受,也感謝您對我們服務及環境等方面的讚譽和肯定。酒店一直致力於為賓客打造温馨舒適的居停環境,您滿意的入住體驗是我們一直追求的目標,我們也將更加努力,期待在不久的未來為您奉上更完美的服務!再次感謝您的點評,祝您生活愉快!
Tài Khoản Khách
Deluxe City-view Queen Room
Lưu trú vào Oct 2024
Khác
16 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Oct 10, 2024
The hotel has good environment and excellent service. I enjoy the food and service
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for staying at Fuzhou West Lake Hotel and sharing your feelings, also thank you for our services and the environment and other aspects of praise and affirmation. The hotel has been committed to creating a warm and comfortable living environment for the guests, your satisfactory experience is the goal we have been pursuing, we will also work harder and look forward to the near future to provide you with more perfect service! Thank you again for your comments, I wish you a happy life!
Haden Hee
Deluxe City-view Queen Room
Lưu trú vào Oct 2023
Du lịch cùng bạn bè
4 đánh giá
3.7/5
Đăng tải vào Oct 28, 2023
Love it for its location and its proximity to the west lake. Such I pity I couldn’t get a lake view room.
Hotel feels abit old, has no direct access the west lake, notwithstanding that it is just in front of it. I got to make a detour to get to it.
Buffet dinner has a decent spread given that hotel guests only pays RM155.
The tea leaves in the hotel cost a bomb too. As I do not read Chinese characters well, I didn’t know that they charge the tea leaves and used them, and ended up paying around RMB 200 for a packet of tea leaves (2 servings). I would suggest that they write the costs in English too.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for choosing the West Lake Hotel in Fuzhou and for your affirmation of our service. At the same time, thank you for your valuable suggestions to us, is also the direction of our improvement and efforts. I hope that the next time you check in, all the shortcomings into satisfaction, the hotel will continue to provide you with a value for money experience.
Ariana Guedes
Deluxe City-view Twin Room
Lưu trú vào Apr 2024
Người đi công tác
48 đánh giá
4.0/5
Rất Tốt
Đăng tải vào Apr 19, 2024
It's a nice Hotel, little old but convenient. The breakfast need to have more cheese options.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, Hello! Thank you for staying at Fuzhou West Lake Hotel and taking the time to tell us about your experience. We are always committed to providing better service to every guest. As for the breakfast problem you mentioned, we have already reported it to the food and beverage department. We believe that we will rectify it soon. We hope to give you a better experience next time when you check in. Thank you again for choosing to stay in Western wine, i hope this experience will not affect your usual trust in us. We look forward to serving you again on your next check-in.
Superman88888888
Deluxe City-view Queen Room
Lưu trú vào Sep 2023
Người đi công tác
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Sep 18, 2023
Very good. Hotel is new and very clean. Staff is courteous and address you by name
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our hotel to be new and very clean, and that our staff was courteous and addressed you by name. It is our goal to provide exceptional service to all of our guests, and we are delighted to know that we were able to meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Lakeside Hotel
Người Dùng Ẩn Danh
Deluxe Lake-view Twin Room
Lưu trú vào Mar 2024
Gia đình
4 đánh giá
3.5/5
Đăng tải vào Jun 10, 2024
1. Good location
2. Good services
3. Good restaurants
3. Good breakfast
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for your support and affirmation of Fuzhou West Lake Hotel, we are grateful to have you such a support of the hotel guests to accompany and witness our growth! We have always attached great importance to each guest's stay experience, which is our driving force to maintain a high level of service. Looking forward to your visit again, to fully experience the creation of western wine, “Lotus color and pleasure fumanxi wine” service brand.
Tài Khoản Khách
Deluxe Lake-view Twin Room
Lưu trú vào Jul 2024
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Jul 30, 2024
Really nice place, I will be back soon. Love it.
Dịch
Phản Hồi Từ Khách Sạn: 感謝您下榻福州西湖大酒店!在西酒您能充分感受榕城 —“山在城中,城在山中”的妙趣,無論是近在咫尺的木棧道,還是眼前明媚的西湖春光,還有10分鐘路程的三坊七巷,和鬧市之中清波凝霧的温泉養身,都會令您的旅程充滿了温馨的體驗。我們盡力為所有賓客帶來貼心服務,讓您在西酒的時光更温馨舒適。衷心期待您的再次光臨!
Chee Leong
Deluxe City-view Twin Room
Lưu trú vào Oct 2023
Gia đình
9 đánh giá
4.2/5
Rất Tốt
Đăng tải vào Oct 28, 2023
Got asked to review twice got made 2 separate bookings for 3 rooms for family (different room types cannot be made in 1 booking - given my feedback to trip.com team).
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you so much for choosing to stay in our hotel and taking the time to leave us your comments. We are very sorry for the inconvenience, we will contact the Trip.com team as soon as possible in order to improve our booking system, so that guests booking more convenient and efficient. We value your feedback and thank you for your support and trust. We look forward to your visit again to provide you with better service and experience. Have a nice life!
Chengqi Zhang
Deluxe City-view Queen Room
Lưu trú vào Jun 2024
Người đi công tác
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Jun 8, 2024
The service is excellent。 Well done.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for your support and affirmation of Fuzhou West Lake Hotel, we are grateful to have you such a support of the hotel guests to accompany and witness our growth! We have always attached great importance to each guest's stay experience, which is our driving force to maintain a high level of service. Looking forward to your visit again, to fully experience the creation of western wine, “Lotus color and pleasure fumanxi wine” service brand.
Eric
Deluxe City-view Twin Room
Lưu trú vào Nov 2024
Du lịch cùng bạn bè
1 đánh giá
4.0/5
Rất Tốt
Đăng tải vào Nov 10, 2024
Good choice to stay
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing our hotel, and thank you for your compliments to our hotel.It has always been our goal to satisfy our guests, with your approval and support, We will make greater efforts to improve our service .We look forward to seeing you again!
Tài Khoản Khách
Deluxe City-view Twin Room
Lưu trú vào Aug 2023
Gia đình
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Aug 26, 2023
This was probably my fourth or fifth time staying at Lakeside Hotel this summer. I really like the room/layout, the service, and the location. The food was also very good. The cleaning lady Lin M. was very friendly, did a thorough job, and made sure my needs were met. Thank you Lin! I would definitely stay here again in the future and would recommend the hotel to my friends coming to visit Fuzhou.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest,Thank you for taking the time to share your experience at Lakeside Hotel. We are thrilled to hear that you have enjoyed your stay with us and that our room layout, service, location, and food have met your expectations. We are also delighted to hear that lady Lin M. has provided you with excellent service and made your stay more comfortable. We will definitely pass on your kind words to her.We appreciate your loyalty and recommendation to your friends. It is our pleasure to provide you with a memorable experience and we look forward to welcoming you back to Lakeside Hotel in the near future.Best regards,Lakeside Hotel Management Team
VLADYSLAV
Deluxe City-view Queen Room
Lưu trú vào Sep 2022
Du lịch cùng bạn bè
43 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Sep 12, 2022
The hotel is great, just by the West lake side.
The room is very clean and comfortable.
The service is friendly.
Nice swimming pool.
Definitely recommend this hotel.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing our hotel,I hope our service will be the same as the landscape of west lake, to bring a wonderful experience to your journey.We look forward to seeing you again!
Jarmanio
Deluxe City-view Queen Room
Lưu trú vào Feb 2023
Một mình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Feb 14, 2023
The staff were friendly and helpful. The room was great and there are plenty of facilities available if needed. The best bit however was the location, the hotel is right next to the lake so as soon as you walk out you see it and can stroll around it. Plus it's only a 10 minute walk from the main tourist areas!
Only small negative was that I couldn't use the room service app because it didn't recognise my foreign name when I tried to log in.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing Fuzhou Lakeside Hotel and share your stay experence.Also,thank you for your feedback,we well continue to improve,We look forward to seeing you again.