Các đánh giá Swissôtel Resort Changbaishan

Vị trí tuyệt vời, n*** cạnh đồi trượt tuyết. Nhân viên rất hữu ích. Sẽ mong muốn có nhiều lựa chọn ăn uống đa dạng hơn một chút vì nếu bạn rời khỏi khu nghỉ dưỡng thì thực sự không có gì gần gũi. Có xe đưa đón bạn có thể đi đến các điểm tham quan gần đó. Ước gì có một bể sục và một quán bar đẹp để đến uống nước vào buổi tối;) nhưng này bạn không thể có mọi thứ được.

I had an excellent experience at Swissotel and would like to commend the staff for their outstanding service. Checking in late at night, 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 went above and beyond, insisting on carrying our luggage and escorting us to our room. The responsiveness via WeChat at all hours was impressive. Any issues we raised, with these 5 staffs that we encountered were promptly addressed, and resolutions were provided without delay. The breakfast offerings were comprehensive, featuring both Western and Chinese cuisine; however, it would be helpful to have forks, spoons, and water readily available. Despite the demagnetization issue with the key card, the staff, especially 刘基扬 and 王国琪, responded instantly to our messages and ensured a swift resolution. Overall, our stay was marked by exceptional service, and I want to extend special thanks to 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 for their commendable efforts. 在瑞士鲁能酒店的入住体验非常好，工作人员的服务很称职。在深夜与外国护照办理入住手续时，刘基扬、王国琪、刘畅、金学哲和段冰宇非常友善，并坚持帮我们搬运行李并护送我们到房间。我们没有国内手机号，他们还主动加了微信以保持更容易的沟通。高效响应令人印象深刻。我们提出的任何问题，都得到了及时回复与解决。包括在大半夜，有多需要的刘基扬和王国琪也及时送到我们房间里，其他三位也很及时的替我们我们与相关人士联系。 酒店早餐选择丰富，中西式都有，如果能提供叉子、勺子和水的话会更完美。尽管房卡经常问题，但我遇到的那些工作人员，都能确保问题迅速解决。总的来说，体验到了瑞士鲁能出色的服务，得特别感谢刘基扬、王国琪、刘畅、金学哲和段冰宇。让我对这个酒店和中国人的印象十分好。

The room was not clean enough and lack of maintenance, pungent cigarette smell from towel and cigarette buds found at door step of the chalet room, staff was nice and keen to help, view was good.

The room that assigned supposed to be 1 queen bed and 2 single beds, yet we were assigned to 2 queen beds. The staff did help to change to the room we're requested. But the room that assigned to us were at the rear corner, so we choose to still stayed at the 1st room they put us in. The water were flooded inside the shower due to inbalance floor inside the shower and everytime we are showering the water will leak to outside the shower room.

A good place to spend holiday with your family 💙 very helpful and caring stuff 💙 breakfast really very tasty 💙beautiful view from the window 💙near have Ski Field. Take the mini-train for 5 minutes. Depart from the hotel every 10 minutes 💙 Very warm and warm floor💙💙💙💙💙💙 💙clean room very good 💙 You can rent clothes in the hotel lobby. 💙 Like it! We want to come here again next time. This is very great and magnificent!

Andy ZHOU (the person who took charge of us) was just fantastic! He welcomed us and showed us around the resort... gave us his wechat and every-time we needed something, he was available. It was simply great to have his help. Globally, we were delighted with the stay at the hotel. The only thing to note is that the ski slope are more for beginners. there are few and they are not very high. Other than that the stay was just great thanks notably to Andy !!!

瑞士酒店位於華美勝地度假區，環境真有點像瑞士。酒店送的權益很不錯，越野車、餵養鹿、叢林穿越等等。工作人員很熱情，有問必答。幫忙把兩張1.2米的床拼成了2.4米大床，方便一家三口入住。早餐還有提升空間。

到達白山已經是晚上十點了，酒店提供了免費接機服務，到達酒店後房間給升級了套房，還有歡迎小食和伴手禮。酒店環境優美，房間很大，可以自己做飯，雖然是淡季，服務沒有打折。早餐比較簡單，有瑞士風格，整體滿意。酒店有免費通勤車以及免費體驗項目，特別感謝服務員郭英蘭 胡宇鑫。

一次完全超出預期的説走就走的老母親單獨帶娃的旅行。臨時到當天訂票當天到。 21年在馬蜂窩種草了這個酒店，雖然前期的確也看過很多人寫的各類評價，但是因為臨時出行給酒店打過很多確認電話，我自己的體感都很好，所以相信自己的判斷，在電話跟酒店確認過房間跟接機後，就從北京當天帶娃出行了。 超出預期1：奔馳商務接機，準時，服務非常好，尤其對小朋友十分十分耐心。 超出預期2：酒店房間安排—這次錯峯出行，酒店到店升級了房型。雙床套房，連酒店控的兒子也讚不絕口。 超出預期3：旅行的第二天正好是自己生日，酒店給安排了大驚喜！一個標準尺寸的生日蛋糕還有客房禮。住過上百家酒店的我，從低星到頂奢，沒這麼被酒店寵過。真誠永遠動人。 超出預期4：酒店出行全靠擺渡車，住在這裏的三天，有兩天經常陣雨，前台小姐姐林菁跟我説，度假區內去哪兒玩如果沒車衹要給前台電話，他們就安排專車去接。試過3到4次，5到10分內車就到，真比滴滴快。 超出預期5：最後一天，退房後具體回京航班還有一段時間，小朋友在池塘邊玩不慎掉水裡成了落湯雞，拽着他回到酒店，前台二話不説直接給開了一間房處理這個褲子鞋全濕的小屁孩。 超出預期6：整個度假區的景色。中國有很多小瑞士，在度假區的72小時，經歷了陰雨大晴天。每一種天氣景區都有不同的美。這裏連同建築跟瑞士有8成像。不出國門合理的價格，就挺好。 已經安利給了很多朋友，夏天的長白山真的值得，我想這個冬天我會再來，不是房間多優秀而是這裏的遇到的每一個人都很温暖。 謝謝遇見的每個人，前台的林菁，李聰，早餐時候因為我一句牢騷就認真聽過反饋的銷售負責人，還有接我們的司機，感謝這次遇見，我跟娃度過了非常圓滿的一個假期🥳

服務超級棒，周圍環境優美，房間配套的項目很實用，即可親子，亦可滿足大人旅途勞頓休閑的需求。郭英蘭，崔雅寧，楊宗博幾位服務人員全程服務周到，解答細緻，對我們的需求關注很多。旅途因你們更加美好

房間大 周圍環境好 服務熱情周到 彷彿住在瑞士小鎮 景色超級漂亮 淡季人很少 雖然樓下商業街不開 但絲毫不影響心情 可自駕到松江河鎮吃飯 沿途風景優美 氧氣充足 早餐也不錯 種類不多 口味不錯 吃飽沒問題 淡季房價真香

超級滿意，酒店環境真的太好了，雖然去的時候是淡季看不到雪山，但透過陽台能看到滿山遍野的綠意，呼吸到新鮮的空氣彷彿置身於英式莊園，酒店餐飲也很不錯，每天起來都很期待早飯吃什麼。最重要的是服務人員態度滿分！！！在此特別感謝劉楊女士幫了我們好多，還給我們免費延長了退房時間，非常感謝～

瑞士酒店確實給人留下了深刻的印象。入住期間，酒店的房間乾淨整潔，床鋪舒適，讓我擁有了一個美好的睡眠體驗。工作人員熱情周到的服務也讓我感到温馨，他們總是耐心地解答我的問題，並提供了很多有用的建議。早餐選擇多樣，美味可口，為我的每一天增添了活力。總體而言，這是一次非常愉快的住宿經歷，我會推薦瑞士酒店給尋求高品質住宿的朋友們。

帶孩子來長白山的大自然之旅，選了長白山華美勝地瑞士度假酒店，位置挺好，周邊自然環境也好，景色非常美[玫瑰]，房間乾淨，住進去非常舒服，還有最值得一提的是酒店的無微不至的服務，禮賓部管家小涵，提前一天加了我的微信，問詢到店時間，對房間的要求等等 ，有什麼問題給他發微信都會及時回覆[強]，賓至如歸的感覺，還有酒店前台金慧，服務也超級好，早餐也都很好吃，每天都很期待吃早餐。院子裏還有傻狍子，小朋友很喜歡，總體很棒，下次還會再來，非常滿意！[玫瑰][玫瑰][玫瑰]