Les Suites at the Cliff Bay - PortoBay

We stayed in a duplex suite for 5 nights. This was the quietest hotel room I’ve ever stayed in. Lots of room and we appreciated the excellent housekeeping service 2x per day. Breakfast was included in our rate and it was delicious. Menu items and buffet were included. The servers were friendly and upbeat and made us feel very welcome. The location is stunning. The sea views and infinity pool were amazing. Dozens of restaurants within walking distance. This hotel easily earned 5 stars for comfort, cleanliness and service but there is room for improvement. The sofa in our room was old and worn out. The hotel has a 1980’s style. We visited the pool every day but they never came by to check on us or offer drink service. If you want anything you need to go to the bar to order. Perhaps that is their custom. We want to thank the staff for a wonderful experience. Everyone was warm and welcoming.

We wound up loving our stay here. We were a little upset to start as for our first 2.5 days there was loud construction to the main hotel building immediately by the infinity pool, which meant virtually non-stop jackhammering all day and wrecked the atmosphere. But that then stopped and everything was great from there on. We chose a lateral suite instead of a duplex and are really glad we did, because the balcony was much larger. The decor of our room also seemed a bit more modern than the pictures on the website. Same general idea (sort of mid-century luxury) but all the furniture seemed new and very sleek. In any case, the rooms were gorgeous. The facilities were also excellent - a huge drench shower, loads of storage, wet bar, etc. They brought really high quality fresh fruit to the room every day. The bed was the largest we’ve seen in a hotel anywhere and was super comfortable. Everything you need for a luxury stay. All the staff were great. They learned where we liked to sit at breakfast, and what we liked to drink by the pool and had the fridge stocked with those things, etc. Just very attentive and polished service. Always cheerful and helpful too. We used the main hotel facilities too several times but the Les Suites ones were head and shoulders above for us. The pools in the main hotel were always very busy - we could never get a sun lounger, for example. But we would go down to swim in the sea, then return to Les Suites, where we always had our pick of loungers. It’s quite a walk though - probably 10 minutes down, but it’s all inside so easy enough. We would definitely stay again (as long as no construction!) on our next Madeira trip.

Everything was 5 ☆ the New Year Gala dinner was excellent I have already booked for 2025. We had the Duplex suite which was perfect and private. Weather was dry and sunny just a little windy np rai for the whole 7 days. Baskets and gardens a must but not when the cruise ships are in.

What a fantastic stay at Les Suites. We stayed in the Master Suite over the Christmas period and no detail was left out. The rooms were spotless, the kitchenette well equipped, and the bathrooms were fabulous. Daily housekeeping and turn down service was perfect every time. Toiletries were well stocked and replenished if needed. Fresh fruit was also replenished in the living room every day. Nothing was too much trouble and even when I sent some laundry out over the weekend, it was delivered two minutes after I called reception to check its return time! We mostly ate at Avista (both Avista and Avista Asia) and the staff were so welcoming, personable and efficient. The breakfast was delicious every day, and there was a huge selection to choose from. Avista Asia was absolutely superb. The pools and spa are well maintained both at Les Suites and in the main hotel and it was wonderful to have a swim every day. The jacuzzis and other wellness facilities were also brilliant. I also had a massage at the beginning of my stay which was fabulous. Il Gallo D'Oro was perfect. The staff were so well trained, the food was delicious and the whole experience was an artistic production and very special. I would come back at any opportunity!

My wife and I have just returned from three weeks at Les Suites; our second visit of the year. After our first visit we formed the opinion that this was the best hotel on the island (we've been coming to Madeira for over twenty five years). Happily after this latest visit I can confirm that our feelings about Les Suites remain just the same. It's great, and if you're able to then you should visit and make up your own mind. Is it expensive? Yes, of course it is, but in terms of value it's outstanding. We're already planning our next visit.

This is a hotel for those who want the best comfort, great food and outstanding views over the ocean.