2 Chome-10-1, Chuo Ward, Fukuoka City, Fukuoka Prefecture, 810-0003, JapanXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
4/5
Rất Tốt
13 đánh giá
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Đánh giá đã xác thực
Vị trí4.0
Trang thiết bị4.0
Dịch vụ3.8
Vệ sinh4.1
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Tất cả đánh giá(13)
Đánh giá tích cực(11)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(2)
Seraphim Marcus
Executive B Không hút thuốc
Lưu trú vào Aug 2024
Người đi công tác
12 đánh giá
2.5/5
Đăng tải vào Aug 31, 2024
Unlike 5 stars hotels, this place are operated by unprofessional amateurs who doesn’t know anything about hospitality and their S.O.P.! Standard Operating Procedures means knowing how to prioritise guests who are business travellers who cherish quiet and exclusivity above everything else by putting them on the top floors and those noisy families with kids are always on the lowest floors to prevent them from stomping on top of every guests and making a total nuisance of themselves. Therefore, if you notice, in every 5 Stars hotels; all the Business Executives floors are always the 2 topmost floors!
But the operators for all Grand Base are either too stupid to realise that or they just don’t care! Especially the extremely repugnant ******* staff- Taisei who enjoys putting all the noisy huge lorry loads of families on their top floors. Hence, disturbing all the poor business travellers living below.
I don’t recommend this place. They don’t prioritise their guests and noise is a big issue!
Dịch
Tài Khoản Khách
Phòng tiêu chuẩn A không hút thuốc
Lưu trú vào Nov 2023
Gia đình
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào Nov 29, 2023
Size of the room is good enough for a family. Convenient location to have family mark, local restaurants and pharmacy around. Keyless room door access is amazing, I don’t have to worry my key card while going out.
But we have difficulty to get into the main entrance without any password on our 1st day arrival. It made us sooo confusing that there has no front desk. Still wondering why I didn’t receive any email or msg before the check in date. Luckily one of the Japanese couple help us to solve while they passed by.
A bit strange but never expected I have to pay extra 200yen per person before check in from a machine. Still don’t understand why we don’t have any notice before booking but on arrival.
Wish all that can help the hotel to improve better in future.
We spent 4 nights at the end of December 2023 at Grand Base Fukuoka. The room seemed a little smaller than the photos, however was alright for our family of 4 including 8 and 11yo kids. Much appreciated was the modern bathroom with shower and self-filling bath tub, and the washing machine. Would have liked slightly wider double beds and space for more seating in the living/ dinner area (the couch was just cosy for 2 people). We had to wait a little while for another guest to complete their procedure to check in at the terminal (for some reason I couldn’t click the link to pre-check-in on the website. Maybe as I am not a resident?). There was some server connection error but once I called the help number on the counter they helped me out. We sought help two more times when we keyed in the wrong room code and for help to book an early morning taxi. The first was dealt with helpfully, the latter was not so successful as the staff eventually explained they couldn’t help with booking taxis (we managed to book via the Go app eventually). The location was convenient - we walked most places - to Canal City, the Tenjin underground market. All about 10-15 minutes walk. We also walked about 7 minutes to catch the bus to Ohori Park. Overall a smooth stay.