Các đánh giá The Kukuna

Mức độ dịch vụ của khách sạn này là tệ nhất trong số tất cả các khách sạn Nhật Bản tôi từng ở. 8.000 RMB mỗi đêm cho một khách sạn và hai bữa ăn. Buổi tối có tiệc buffet với 3 món ăn phương Tây. Chất lượng bữa tối rất đáng thất vọng. Bữa sáng cũng là một bữa tiệc buffet. Tốt nhất là một khách sạn ba sao. Thực sự không có món ăn ngon nào cả. Quá bình thường! Khi trả phòng, lễ tân yêu cầu tôi kiểm tra phòng và giao cả 2 thẻ phòng cho lễ tân trước khi trả phòng. Không có khách sạn nào làm điều này cả! Những người phục vụ ở các khách sạn Nhật Bản khác rất tôn trọng khách. Tại KUKUNA này, những người phục vụ rất giản dị và không coi trọng khách.

nice place, good service, nice food

Nice onsen hotel and foods was super good

I’d like to thank The Kukuna for a fantastic stay. Our time there was so relaxing and the suite was beautiful. The staff exceded our expectations.

和媽媽一起來富士山度假，住了兩晚，房間很乾凈！服務也很好，體驗了鐵板燒和spa。 spa一般，鐵板燒巨好吃！

酒店人員服務友善，有耐性講解。環境設施優美，吃早餐時能觀看着富士山

Kukuna 酒店是河口湖區最佳的酒店。地理位置優越，正面對着富士山，房間的陽台，無論任何角度都可以欣賞富士山絕美的景色，令人嚮往的富士山逆景（Sakasa Fuji) 也進入眼簾。設施和服務都是優良的，餐飲方面十分豐富和美味；亮點是餐廳員工總是殷切地歡迎每一位來賓，令人有賓至如歸的感覺。尤其是餐廳經理先生和吉川太雅先生。經理先生的細心和關注，表現出卓越的服務態度。吉田先生總帶著笑容，友善而親切地招待客人。邊欣賞富士山，邊享用佳餚，是一種愉快難忘的體驗。 Kukuna酒店是我下次再訪河口湖不二之選。

環境服務都很不錯，房間正對富士山，邊泡温泉邊看富士山的感覺真好，晚餐的牛肉也超級棒，吃完我單獨走加了一份！

一晚一萬兩千多的價格，真的算很貴了，房間不大，很日式的那種，剛從東京銀座的高級酒店來還有點不習慣，但接下來的晚餐太加分了，每一道基本都很好吃，吃完後覺得房價值回一些票價，温泉沒有去泡，上去看了一眼，池子不是很大，房間的陽台看富士山視野還可以（但是有一顆樹很礙眼），但是不知道是酒店衞生問題還是這裏蟲子多，今早起來我跟我老公胳膊上都起了疹子，特別癢，我老公的比較嚴重，都腫起來了，趕緊抹了點葯。早餐就是比較正常的自助餐。

酒店位置絕了，房費那麼貴，就是為了風景買單的

好漂亮的景觀

Everything was great, good view of mt. Fuji from room, but there is no body lotion (best room type with private onsen, ¥88,000 per night), have to go the public onsen to get them. 一切都很好，房間有很好的富士山景觀，最麻煩是房間沒有潤膚露（訂的是最優的帶私人風呂房型，房價每晚¥88,000），潤膚露只放在公眾溫泉，這是唯一麻煩的地方。

We absolutely loved this hotel. Our room (one with a private onsen on the terrace) was huge and had everything we could possibly have needed - fridge/freezer with complimentary sparkling wine and water. Tea, coffee and biscuits. Nightly chocolates. Tons of bathroom amenities and a range of clothing to wear in the resort and in the room. Our private onsen was the perfect temperature and had a fantastic view of Fujisan. The bed was huge and comfy. Lighting was really intelligently placed and there were plenty of plug sockets too. The food in the restaurant (4 courses plus anything you want from the buffet!) was excellent both nights and they kindly adapted one course to suit us as we don’t eat meat. Breakfast was generous too with a range of Japanese, other Asian and Western options. There were few Westerners staying when we were there. The English language skills of the staff is variable but with smiling, guessing and google translate we all managed to make ourselves understood and we found everyone very friendly and patient with our horrible Japanese! All in all, our stay was perfect and we hope to return one day soon!

The hotel staff was super unprofessional that lead us to the wrong way! Which spent us 2 hours to get to the correct place! And i sent email to the hotel, they don't even give me a reply or any apologize! Super bad service that i have never seen! Super not recommend!!!!! Don't go!!