Awaumi Fujikawaguchiko Resort

This might be the best place to stay near Mt Fuji! The service is incredible and the staff is very friendly! We booked a dome and loved the sauna, bath, dome, kitchen… everything! The BBQ dinner and breakfast were outstanding and the detailed cooking instructions were very clear. The bed was very comfortable as well. Only one complaint - gas grill is located inside the kitchen and the room fills with smoke. Best to open the sliding doors to let the air circulate and also clean the grill before turning it on. The staff helped us book taxis, which helped a lot, too!

We stayed in the hotel for two nights and had already informed the receptionist when we checked in that two friends would come visit on the next day where they stayed in another hotel closer to FujiQ. When our friends came, one of their staff blocked our way and accusing us that we had more people staying than we booked in an unfriendly, rude and arrogant manner as if he was a cop and caught us did something bad. We explained to him in both English and Japanese translation that our friends were just here visiting. We showed him their other hotel booking confirmation but he said no guests were allowed to come visit in any hotel and this is their some Japan hotels authority’s rule! We asked him proof of such rules which of course there isn’t any. No proper apologies and poor attitude remains from that staff. Very bad experience with the staff here. Other than that, the hotel property and facilities were great.

度假村很漂亮！設備無可挑剔！ 唯一覺得住帳篷式的跟廚房、浴室廁所是分開的，所以晚上要起來去隔壁上廁所很冷而且不方便！