Travellingone
ngày 28 tháng 6 năm 2024
This SOHO hotel is not in the class of most other hotels of this Company! The "real" double STD room I got was rather a "Smelly Moldy Hole" (photo), totally different from that nice photo (with balcony) online for this category, which attracted me to book in this hotel. I never asked for upgrade! The male receptionist refused to change & said that photo is just an example! I suggested putting the real photo online, if they dare, so that guests can make the right choice of hotel or room! Finally, I took him up to the room to see and later he allocated me to a better! We remained good friends for the remaining of time. The night shift male staff was also nice too. A female receptionist who worked in the morning shifts in 17-19 June, was extremely rude to me and another family+child, shouting at us several times, when we asked (separately) for help. *** Don't pay for the breakfast of 12 € in advance, it's not worth even for 5 €!!! A chair was upside down in the pool with the sharp legs upwards for hours, but the staff didn't care, if those could stick into a swimmer's face/torso (Photo)! No English (news) TV channel, 99% in Spanish!
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