Hyatt House Dallas/Frisco

Our flight was very delayed and made sure our check in at 3 am was very welcoming and wasnt.given away!!

Home away from home We stay here quite a bit and it never disappoints. Very clean and great service.

Clean hotel As a housekeeper naturally I’m gonna inspect everything, there was nothing to find the housekeepers do a great job. Front desk man was really nice

We booked this stay VERY LAST MINUTE after leaving another hotel that was in very bad conditions. When we walked in we were immediately greeted with friendly service and absolutely loved how clean everything looked at smelled. We stayed for 5 days and the service was amazing the whole time. The only thing we would improve was for the heated pool to be a little warmer but that is not a big deal when looking at the experience as a whole.

Service could be better The phones were not working! Everytime we tried to called the front desk from the room phones the line was busy. So I calked from my cell phone - they answered but asked if I could be placed on hold. I was on hold for 13 mins and just decided to go down to the front desk - granted he was helping someone but there should be a better system to help ALL customers and it appeared that the phone was off the hook. During my hold time I could hear him pick up the phone - say nothing - and just put me back on hold. That’s very frustrating because I had to leave my kids in the room (because they were showering) just to go downstairs to address my issue - which was simply needing more towels and getting access to WiFi.

Was not given the room that I booked how to sleep on. The couch was not given a blanket.Had to go search to go get the sheet. Could hear waterr running and toulet flushing from rm above esp in middle of night. And for the 3bnights there. Couldnt us3 pool was shut due to ph balance issues