Terrible! The room door couldn’t be opened, there was a glitch. Had to get the front office to open it. 9:30am- the cleaning crew was knocking on our door, when they should have a list of empty rooms that need to be cleaned, and not interrupt us. Then at 10:15am, maintenance crew rudely interrupted our stay. They stated that they were only going to take 10 minutes, but they took 30 minutes. It was so unprofessional and disrespectful to barge in when we still had 45 minutes left of our stay. When I used the elevator to take my stuff down, it smelled like urine. However, staff did apologize and let us know that they will take care of the matter. They let us check out at a later time for the inconvenience.
Dịch