Norwood Inn & Suites la Crosse

This property is nothing on how it’s advertised. The room had a terrible odor to it, the tub was black and I felt very unsafe as there were people outside “smoking”. I felt so unsafe at your hotel and went a booked a different hotel for night. Never again will I book a room at your hotel.

This place is ridiculous! I had to pay $60 he gave me no coin in money exchange when I checked in. I had to message property about staying 2 nights and even had to ask when I arrived. He told me u can just pay tomorrow which was today. How inconvenient for me, the guest, correct?!? And they have pool area which is all closed now and has been for a long time probably over a year now. Yet there advertisement stated pool for a long time. I couldn’t find it listed anymore now with this dump motel. Other horrible stays here that really stick out and I’m trying to work both with motel and/or ******* on reimbursement for are: 7/4/2023 with DH. There was black stuff coming out water faucet in room. They changed room to a suite that night and there was a cricket sound in the tub all night yet no cricket… 8/4/2024 super hot outside and ac did not work in room. It’s like because we didn’t notify anyjne the night of than I don’t get reimbursed or even a free night stay. Yano I told the guy who has taken way too much of my time today that I need a free week or more to stay because this is not appropriate and says have cable tv, I should get ＞2 channels with cable. At first the guy from front desk who came to talk with me about the cable/sat not working. I asked so this tv only gets 2 channels. I’m going to call number that comes up on tv cuz the front desk hasn’t been hrlpful at all! Nor has *******, really!

Under construction. Limited amenities. No screens on window. Room not very clean.

Upgrades needed! Bathroom faucet leaked when water running. Other than that all things worked in room that needed to. Window was not difficult to open. I stayed in a room here in August 2024 and that room the a/c D’s not work and it was extremely hot day/night. The refrigerator in room also did not work. Staff was hard to get ahold of due to motel being almost if not fully booked that night.i understand lack of staff. If that is the case than need to take less guests or make other necessary adjustments for motel/business. Whole motel could use upgrades and remodel. It’s in a good area by local airport. I question how many people may use it that have flown in or flying out… overall yes 1star. This stay was much better than the one I had in August last year and say they deserve the q1 star. If I were to have wrote this in August I would not have wanted to give them any stars.

The staff are very polite and courteous and the hotel is in a nice quiet area near the Mississippi River and the beautiful bluffs of Wisconsin.

Our Valentine’s Day was spoiled by the experience at this hotel. I had booked a Luxury room with a king bed to enjoy after a nice dinner in the city. We were given one (out of two) working keys to a room with two double beds even though King bed was in the description that I signed at check in. No upfront communication about that. Response when I pointed it out was simply “We don’t have any king beds. You didn’t book with me; you’ll have to call someone if you want to cancel.” Completely rude! If there was an error in their system or coordination with Orbitz, he could have called in advance or at least mentioned the snafu upon check in and offered to cancel if it wasn’t satisfactory. It wasn’t and so we ended up driving 40 minutes north in a snowstorm that we had wanted to avoid. Pitiful.