Motel One Freiburg

中規中矩的連鎖酒店，位置還行，早餐選擇有點少，房間空間很小。

No words... non empathetic non existing customer service. We arrived from Munich Dec 21st, only staying one night, unpacked all our gifts (approx 10-15 bags), booked two rooms (we have always a big fan of the Motel One Chain), we brought all the bags upstairs into our room, the next morning at 7 am went down to check out, have breakfast. My husband was busy loading all bags into the car. The bags contained high value items. Dec 22nd to the Dec 23 we spendt in Switzerland. Upon our return to Munich Dec 23rd in the afternoon we realised that two bags were missing. We then immediatley inquired if the bags were found. Nothing. I then asked for the recording of the security camera. The hotel informed us that all data is being deleted after three days. So, Dear Motel One, we are in a dilemma. We would love to continue to talk in a positive way about your hotel and use it in the future. How can you help us to do that? The minimum would be to offer free drinks, a dinner for two (which does not cost you anything, let us be clear here). The value stolen at your property amounts to 2000 Euro. I had emailed you. My husband had emailed you. Perhaps you had suggest a refund of the two rooms as a gesture of goodwill which I have not seen.. my mistake then.. we are still waiting to hear from you... once the matter is settled in a positive way... we are happy to write a positive review... waiting.... so far no apologies.. no offer how to balance this experience out....

modern and clean hotel next to the old town Rooms are narrow but modern. Bed is good. No minibar. Good bar next to the lobby Breakfast is good and offers a variety of things Reserve a parking place upfront in the afternoon parking places are occupied. Parking outside is nore expensive and comes at 3,5€ per hour. The hotek takes 15