Home Suites Boutique Hotel Freetown

Our group of 18 stayed here for 2 nights. We enjoyed a great stay, some in double and single rooms with elevator access. Other stayed in suites, two separate rooms and bathrooms with a central shared living room. All rooms were AC, good bed, soft pillows,in room safe. Amenities include soaps and shampoo, loofa sponge and more. Walk in shower with hot water. Slippers and some rooms had a bathrobe Some rooms overlooked bad of hotel and done overlooked the night traffick front of the hotel Security and service is great. Several people provided great security front desk service and I do not have all their names We enjoyed one dinner with choice appetizer, main, and dessert. Very good food best chocolate truffle I have ever had Breakfast buffet is ample with omelet to order. Specialty coffees, teas, fresh fruit pastries, various cooked vegetables, cereals, bacon, and juices. The most powerful ginger juice ever Excellent safe place to stay walkable to ATM and pharmacy VICTORIA provided great housekeeping

Avoid this hotel at all costs! Our experience at this hotel was absolutely dreadful, marked by theft and dishonest behavior. • A brand-new travel mosquito net, purchased just two weeks before our stay and never used, was “thrown away” by the housekeeping staff under the pretext that it was in poor condition. Despite contacting the hotel promptly after leaving, we received no clear response. We had to return in person, where staff admitted to discarding it, all while being rude and confrontational. • At the restaurant, we were asked to pay under the table $20 for a simple plate of pineapple, with the excuse that it was “not on the menu.” This is an unacceptable and unethical practice. • Worst of all, the management showed complete dishonesty by asking us to send a message confirming that we had been refunded, promising to issue the refund afterward. Unsurprisingly, no refund was ever made. This hotel demonstrates appalling management, zero professionalism, and blatant disrespect for its guests. We strongly advise against staying here to avoid such a disappointing and shocking experience.

I am impressed with the service here. The attention to detail is quite great. Only thing was that I had to call the kitchen to access the menu all the time. I think they should just put a QR in every room to scan for the menu. After making my choice then I can call the kitchen. I don’t want someone standing before me and waiting for me to patiently make a choice.

Our firm hosted a partners conference at the Home Suites Hotel in May and we were extremely happy with the facilities, service and food. Staff were very friendly and attentive, the food was great and fresh coconuts on hand were an added bonus! We would recommend to businesses looking to host meetings or even for those on holiday in Freetown.

I greatly appreciated the quality of the service, not only the whole staff but also the Boss.... and the food is excellent!! If they can organize some tourism package tour on WE, it will be fantastic!!!

pro -great pick up service to the hotel and back to the airport -staff acted very professional -gym was GREAT, big and well equipped (but no squat rack) -comfy beds, rooms are not that big but ok. room sizes of the same category can differ a lot. one had a much bigger bathroom -in general it was clean -staff in front of the lobby was very helpful e.g. when i needed keke transport -secure -restaurant was great -aircon worked well con -it’s better to pay the room cash in usd or online. when you try to pay at the reception, they give you a horrible exchange rate that was 80 dollar more expensive than paying online with card in usd. -i stayed in two rooms and both had an ant problem. eventually i got bug spray and could solve the problem -the first room had water leaking from ceiling and was a bit noisy the cleaning staff made many mistakes: -i had dirty pillow sheets and the pillows were on the floor. instead of changing the sheets, they just put the dirty pillows back on the bed -i used the cups in the room to eat cereal. after they cleaned the room, the staff just flushed them and put them back, but there were still pieces of food inside - disgusting. this made me question whether the cup i used was properly cleaned after it was used by the previous guest. -one morning they took the second towel and only left one -one morning they kept ringing the bell even though i put the ‚dont disturb’ sign and was in bed internet speed not always reliable, sometimes it was impossible to get work done for european standard would be maybe a 3 out of 5. but overall this is probably one of the best options for hotel in the area and i would stay here again