Tài Khoản Khách
ngày 4 tháng 6 năm 2023
We got there around 8 pm, after spending a nice day at the vineyards and town, and then we found out that we needed a code to enter the room, which we did not have and never received from the property! There is no reception, almost no signal, we tried to call the website phone number and no one was picking up, there is only a voice message asking you to send an email (!!!) with your question. After 2 hours trying to contact someone to get the code without success, we went back to town (almost 30 min drive) to try to found another hotel to spend the night. I’ve never seen a place with NO ASSISTANCE at all to the guests. When they finally replied my email, and I asked for reimbursement of the amount, they said that they would pass the information to the manager on Monday. It was my birthday and was very upsetting. Do not waste your time here
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