Courtyard Frederick

The hotel is under renovation but it seems to be wrapping up. The room was clean and the bed was comfortable. It was very consistent as far as Courtyards go. The only reason I am giving 4 stars instead of 5 is because at checkin I was told I was upgraded because of my Titanium status. When I got to my room it was clear this was not the case… I was given an accessible room instead of a regular room. I hate the roll in showers so I went back and asked to be moved to a regular room. I was given a new room but again, it was an accessible room. Rather than move again I decided to cut my losses and just deal with it. The hotel was practically empty so an actual upgraded should’ve been no problem but I get it, some hotels just do not do status upgrades. The annoyance comes in when you are told you’ve been upgraded when in fact you’ve been downgraded to a room lacking the usual amenities like a couch. My advice, don’t tell people they have been upgraded when that is in fact not the case. It only sets them up for disappointment. Overall, clean and comfortable though and if I’m in the area in the future I’d likely stay again.

Left early and forgot a couple items. Called an hour later, before 9am, to ask for housekeeping to save them. Called 4 times that day, 3 more the next. Best effort I could get was being told the next day the front desk went to look and couldn’t find anything. Each call was increasingly frustrating and incomprehensible. Won’t stay again.

The hotel is nice. I practically live in hotels, especially Marriotts. So, I have my fair share of ups and downs. Some of the downs were, there was no soap. I had to go down to the front desk to ask for soap, and i stayed for an entire week straight and they only serviced the room once during the stay. I know some properties nowadays clean or service once every other day now, but once in an entire week is a bit much. Now, you’re getting to the point of needing to ask to replace toilet paper and tissue paper. Not to mention the stockpile of recycling and garbage. Pre-COVID, there was a program that was optional, to have your room serviced once every 3 days or five and you’d get bonus points as the guest. Now, the option is taken away with the hotels saving a great deal of money on not servicing as often, but now you are sacrificing the quality of the institution of the property itself. It’s a Courtyard. However, I recently returned from several weeks in Central America. It was amazing. They’d make animals out of towels, clean the room daily, everything was pristine, breakfast was included and was as great as some breakfasts I’ve had at JW Marriott properties. But Courtyards in the U.S. don’t have breakfast included, not even for Titanium or Ambassador Elite members. So, not all of the same name brand are created equal. I’ve stayed at several Courtyards in California that stand out from the rest. So, it depends. The suite was great. There’s no gym at the moment, it’s under construction. Plenty of parking and tons of things nearby. I’d stay again. But, hopefully they’d address servicing the room more than once a week.

Meh. Beds are super firm, HVAC has a governor so you can't go below a certain temp or above a temp, no extra blankets in the closet, we had to got get them from the desk. Facing a main road and we heard truckers with their jake brakes all night. Interior walls are paper thin so when the neighbors checked in at midnight and had trouble, we heard it all, along with the extended full voice discussion of who would sleep where. In the renovation they are removing the pool, so word to the wise if that is something you want. This is an older building, probably built in the 80s Pluses- clean, recently redecorated, friendly staff, located on a ring road of Frederick and basically less than 10 minutes from anything you are looking for except a drup stores. Was fine, but would not do again.

Arrived at 11 after a 12 hour car ride and all we wanted was a glass of wine to bring back to our room. We got a smug yeah no we just closed it all 11. Okay fine. Next morning we ordered breakfast and the entire staff was completely unfriendly. Twice we said good morning to the staff and got nothing but stares. A simple gesture of kindness goes a long way.

We spent one night at this Courtyard Marriott. It seemed to be in a ‘business park’ atmosphere. It had the amenities that one expects in this Marriott brand. We needed to fill our gas tank before checking in. The road construction in the area made it difficult to navigate. The room was clean and the hotel service were good. There was adequate parking.