Westwood Lodge

This rundown property was being managed by just 1 member of staff. She worked relentlessly but obviously the level of service suffered. We booked the grand lodge with mountain view at £250 per night snd really regretted it. There was mo mountain view! The room was dusty, dirty, fusty and generally tired. The Tv didn’t offer any channels other than the dvd! The hotel reception wasn’t manned. The rooms were only serviced on demand and the hotel promised to make a £2.50 donation to charity if you didn’t have your bed made up, this says something about the cleaners hourly rate! Breakfast had to be ordered by 9pm the previous evening , stating exactly how many rashers of bacon, sausages and hash browns you forecast you might need! Dirty breakfast dishes had to be cleared by the guests and placed in a plastic crate in the dining room. We did move to a standard room , with a view of the mountain, which was a much brighter room in the new block. Overall, would definitely not recommend or return! There are many other better places to stay in Franz Josef. Despite the really hard work of the one member of staff, the place felt more like a hostel than a £250 per night hotel. I really don’t like writing bad reviews but in this instance it feels very necessary.

I’m sorry to say this was the worst out of all the accommodation we stayed in during our NZ trip. On the positive, the rooms are large and the beds are comfortable. On the negative, it is hugely under-staffed; it really does need some TLC and updating, but worst of all, the Wi-Fi is absolutely awful. Nowadays you can’t get away with non-functioning Wi-Fi, so come on Westwood Lodge, spend some money on this place!

We had 2 nights stay and it just wasn't enough. The place was so cozy and really comfortable. It was such an experince to remember. The staff kept in mind our request and fulfilled to the best possible. The room was beautifully done with heaters to keep us warm. The bed was very comfortable and helped us to have restful nights for our long drive. The location is great as it is close to the town and all the attractions. Thank you Kristy and Audrey for making our stay a memorable one!