Residence Inn Somerset

早餐豐富，停車方便，可以做飯。離最近超市2公里。

I regret not reading the reviews before making a reservation here. I am a cancer patient receiving chemo treatment and the smell of the room and the hallways were making me nauseous. I wanted to do an early check out. But Karen insists that this is my problem and that they never had an odor complaint at this location. I explained to her of my situation to her. I have been staying at Marriott hotels for last 8 months for my treatment and this is the worst place I ever stayed. Not just the uncleanliness and the odor but the attitude from Karen the manager. Obviously from reading the reviews they do have odor issues but she lied to me. I sprayed a heavy duty febreeze but it didn’t help at all. Never ever experienced such an obnoxious and heartless manager on duty. I bled during sleep from this stressful experience. I was crying and begging for refund for remaining 9 nights of my stay but she refused but eventually she charged me an extra night and gave me a refund for 8 nights. She charged me an extra night but informed me to leave in an hour. I hope she will never have to deal with cancer herself to have a decent heart. I have never witnessed commercial garbage located on the floors next to the guest’s rooms

The staff was super friendly and personable, but the hotel was gross. Very dirty room;stains and torn carpet, blood on bathroom door, stains on walls and ceilings, furniture with holes/stains, fridge with missing parts, dirty dishes in dishwasher, broken hair dryer, called front desk immediately and sent person up who wiped off the door with a wet napkin. It was blood!!!Dirty napkins, garbage bag on floor, candy smashed into the carpet. The housekeeping supervisor was appalled at the condition. Blamed it on the maids not understanding English. Breakfast was never ready on time nor was the coffee so we couldn’t reap the benefits of having a free breakfast in the morning. Kids were running around the hotel banging on doors, tossing trash into the elevators, and nothing was done to stop them. We called and complained because it sounded like they were bowling above us the entire time. They should have called security or the police. Multiple people in our group called to complain. We couldn’t sleep. And to top it off, a fire alarm went off and we had to evacuate Monday morning. To pay 1,300 for three nights was a joke. Marriott should be embarrassed by this property.