Comfort Inn & Suites Franklin East

The hotel was being renovated so the entire lobby and 1st floor was under construction. Our shower head was broken, the breakfast was just the minimum, and there was a lot of noise from other rooms. The hotel location was convenient near the highway exit/entrance, but there were not many food options nearby.

The staff were great but the rooms were outdated, sad and needed a good cleaning. The TV was small and the picture didn’t fill the screen. Didn’t care for the beds or all the small pillows. Breakfast was ok and they were under Reno.

The front desk clerk when I checked in was so nice and polite and when we checked out the front clerk was super nice also . Very happy with the room and everything. Made for a perfect stay ! We also had the breakfast, very good !

For the price I paid I expected better. There was dust all around the walls and baseboard. The room had a terrible odor like a basement with mildew/mold. The lamp had mold growing on the shade. The beds were in good shape (the sheets were not) and the bathroom was clean enough. The free breakfast was good. I just feel like when you charge north of $100 a night, it's reasonable to expect top notch cleanliness. Had we not been completely exhausted from our road trip, I would have demanded my money back and went elsewhere.

Easy Check in. Room is spacious, bed comfortable and clean. Bathroom nice size

We had reserved 11 rooms. One of them had bad bugs and Cockroach. We got a new room but they gave to us only $20 credit. Rooms and floors had a very bad smell. They really need a good carpet cleaning. I will not stay in this hotel again.

This hotel far exceeded my expectations. The front desk clerk kindly moved my elderly MIL's room close to ours (whoever booked us put us on different floors). Our rooms were spotlessly clean and comfortable. The hotel is far enough from the interstate that we weren't bothered by truck noise. The breakfast was good and substantial enough that it kept us going all day with only a snack for lunch. And the wonderful breakfast room attendant was the best I've ever seen. We enjoyed our stay there and I would not hesitate to stay there again.

Recently visited 9/01/2023-9/03/2023 😡 never again. I will drive to Bowling Green we arrived late so we were tired but not to tired to inspect our rooms we had two. The frontend area was nice the outside was nice our rooms were on the first floor we noticed a hole in ceiling in front of rooms ok. Went into the rooms smelled badly like mildew. Our room and so did my sister across from us had a roach on one of the beds. Went back to deck give us another room second floor seemed to be right over the last one it smelled as well. But not as bad the cleanness was terrible I looked behind dresser there was All kinds of trash and a rapper on the floor and hair under the covers. So disgusted went to front dest got clean sheets and vacuumed and cleaned the bathrooms ourselves. Only read we didn’t leave was because it would have taken two weeks for money to return back to card. Also the breakfast was terrible the front clerk said they had been getting lots of complaints about the mildew smell. THIS PLACE IS Disgusting

Pleasantly surprised. Everything was good. It was clean, comfortable and staff was very helpful and friendly.