Các đánh giá Avani Frankfurt City Hotel

Phản Hồi Từ Khách Sạn: Dear M&S, Thank you for your time spent providing your kind words about your recent stay at Avani Frankfurt City Hotel. Glad to see you had a great time with us. It is especially heart-warming to read how much you appreciate our colleagues' kindness and professionalism. It is my real hope that you will visit us soon again. Best Regards,Marta Leal- Guest Relations Manager

Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for your wonderful review!We are more than happy to know that your stay was fantastic specially with the attentive and friendly attitude of our colleagues. We appreciate your advice about the coffee machine in your room and we will inform our housekeeping manager to improve our services.Kind regards,NH Collection Frankfurt City hotel team

Phản Hồi Từ Khách Sạn: Dear guest,We extremely apologizes for any inconvenience you might experience during your stay and we will inform our team to improve our services. Rest assure that this comments help us to strive for perfection. We look forward to welcome you again very soon!Kind regards,NH Collection Frankfurt City hotel team

Phản Hồi Từ Khách Sạn: Dear guest,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. It was our real pleasure to read your kind words regarding the location of the hotel. On the other hand, we are sorry to learn that you were not fully satisfied with the room facilities. Your remarks will enable us to improve the quality of our offer and services in a matter to satisfies our guests' needs and expectations. Looking forward to welcoming you back to our hotel.Kind regards, Avani Frankfurt City Hotel team

Phản Hồi Từ Khách Sạn: Dear guest, Thank you so much for your wonderful review. We are very happy to know that your stay was fantastic and that you enjoyed very much the facilities and the service. We look forward to welcome you in the near future. Kind regards, Avani Frankfurt City hotel team

Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for taking the time to write your review.We are very happy to know that you like the location of the hotel.We apologize for the ventilation system issue, and we are working already with our maintenance team to improve our system.We look forward to welcome you very soon again.Kind regards,NH Collection Frankfurt City hotel team

Phản Hồi Từ Khách Sạn: Dear guest,Thank you for sharing your comments with us regarding your stay. I am sorry that your experience did not meet your full expectations, please allow me to express my sincerest apologies. I forwarded your comment to my responsible colleagues. Please remain assured that we are taking the appropriate measures to prevent similar inconvenience in the future. It is our hope that you will give us the opportunity to better serve you in the near future and to prove to you the real Avani hotel feeling. Kind Regards,Marta Leal- Guest Relations Manager

Phản Hồi Từ Khách Sạn: Dear guest, Thank you for your time spent providing your kind words about your recent stay at NH Collection Frankfurt City Hotel. Glad to see you had a great time with us. It is especially heart-warming to read how much you appreciate our colleagues' kindness and professionalism. It is my real hope that you will visit us soon again. Best Regards,Marta Leal- Guest Relations Manager

Phản Hồi Từ Khách Sạn: Dear guest,Many thanks for the great review you posted on Tripp.com following your stay in our hotel. I have already shared your heartwarming comment with our team members. They are all grateful to hear your compliments and to learn that you appreciate their efforts. Looking forward to meeting you again during your next trip to Frankfurt. With kind regards,Marta Leal- Guest Relations

Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for your very positive review.We are delighted to know that your stay was fantastic.We look forward to welcoming you shortly.Kind regards, Marta Leal- Guest Relations Manager

Phản Hồi Từ Khách Sạn: Dear guest,Thank you for taking the time to share your valuable feedback about your recent stay at the NH Collection Frankfurt City Hotel. We sincerely apologize for the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about dissatisfaction with service and the Head of the mentioned department was informed straight away in order to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest relations manager