mk | hotel frankfurt

チェックインは何が起きても自動チェックインを利用しなければならず助けを求めても誰も来ません。 この機会は非常に遅く、また通りに面しているためとても心地悪く通りにいる人全てに個人情報を全て晒さなければいけません。 15分ほどかけて最終段階までいったけど、エラーとレセプションで話してくださいと表示があったのでレセプションにコールしたところ「何でドアを開けなきゃいけないの？」と聞かれとても素晴らしい気分になりました。 その後また10分ほど機械に待たせられやっと手に入れたカードキーも部屋の扉を開けることはできず誰もいないレセプションに行き電話をしなければなりません。 色んなホテルに泊まりましたが史上最低です。 部屋のバスルームも電気がつかず壁と屋根とベッドのみが平均的でそのほかは最低です。 絶対に誰にも勧めません。

Aardige hotel medewerkster, kwam iets eerder aan maar kon meteen de kamer in, nette kamer en heel schoon, alles was aanwezig, top verblijf gehad.

Schöne Zimmer

服務態度好，但是房間沒有空調

Our company has worked with MK Hotels for several years, booking group stays at various locations. Unfortunately, significant issues at the MK Hotel London raised concerns about the brand’s consistency and management practices, which may affect other properties, including Frankfurt. At the London property, a booking error disrupted a group stay in July worth over £20,000. Mr. Jiri Rigan, who handled the booking, admitted fault but did not offer compensation or a meaningful resolution. When we escalated the issue to Mr. Arno Sonderfeld, our concerns were initially dismissed, and only after legal intervention was an alternative arrangement secured. However, the alternative accommodation did not meet the agreed standards. Future attempts to book were met with a 100% price increase and strict non-refundable cancellation terms—drastically different from our prior agreements. After posting feedback about this experience, MK Hotel Frankfurt invited us to engage with them. However, instead of addressing our concerns, their response focused on requesting that we remove our feedback, citing operational separation between locations. While we understand the division of responsibilities, this approach further underscored our concerns about transparency and accountability within the MK Hotels brand. Given the size and importance of MK Hotel Frankfurt within the group, potential guests and group bookers should carefully evaluate whether service and communication across the brand align with their expectations. Our experience suggests that these issues may not be isolated to one location, and we encourage caution when booking with MK Hotels.