Brandão
ngày 4 tháng 7 năm 2022
Wonderful hotel with the unique experience of staying with the Parque Nacional de Iguaçu. The building itself is also a piece of history and the facilities are top notch. The staff is very attentive, informative, and friendly with the exception of the registration/check-in desk. Most of the employees at the front the desk acted as if they were being bothered to perform their job which was such a stark contrast from the rest of the hotel staff. We are a younger couple that had been traveling for a week prior to arriving to the Belmond and we saw the difference in the treatment one such employee (Martins) gave to us, as compared to other customers who may be older or appear wealthier.
In fact, we enjoyed the hotel very much regardless and wanted to extend our stay but we were met by ambivalence by Martins and Samuel at the front desk and instead of extending for three more days chose to save the money to stay another property next week.
Dịch