Fairfield Inn & Suites Fort Worth I-30 West Near Nas JRB

Staff was kinda rude and my card got charged 20 yesterday without my knowing after I went here the beginning of the month for one night. No one or even the website or the front desk told me about the extra charges or that there will be any.

The back window of our SUV was smashed and a backpack stolen. The truck next to us also has a window smashed and many items stolen. The police showed up and took a report. We parked close to the entrance of the hotel.

When I got to the hotel, the front desk treated me really good and got me in my room. When I got in my room, it was very clean. My complaints are there was no remotes for the TVs. There was no place to plug in the coffee pot Above the microwave. I had to carry it over to the desk by the window. The coffee pods that you put into the coffee pot did not fit in there and it splashed out on the desk. There was only one coffee pod one thing for sugar and cream, and nothing else. I was wanting to take a hot bath, but couldn’t because when I turned on the faucet both the showerhead came on even when it showed where to turn it off I turned it off and one I would come on. I turned the other way the other would come on if I put it in the middle bottom would come On. That was ridiculous. The bed was comfortable. The breakfast was I would have to give a two it was not good at all. I’ve stayed in Fairfield Inn and suites many times and this is the first time I’ve ever stayed in one of their hotels that I was not happy at. But the nice part about it was the staff was wonderful. Will I stay here again? Probably not.