We enjoyed our stay here but had a few issues with staff communication.
Before we arrived, we reached out by email, directly to the hotel, to inquire about shuttle services. No response.
Once on the property, we did not get the type of room we reserved and paid for. They accomadated the best they could and we enjoyed our stay over looking the marina/pool instead of the intracoastal.
Thirdly, we had an issue with the television the first night we arrived. I reached out to the front desk and they instructed that the engineer would be up shortly. I reached out 30 mins later, they then assured us another 10-15 mins. No one ever showed, over the course of the 3 night stay. We were able to fix the issue ourselves.
Overall, our favourite thing about this property was the proximity to the intracoastal and we were a stop for the water taxi. We also enjoyed pool area very much.
Dịch