Mezzatorre Hotel & Thermal Spa

We came here on our honeymoon and I admit, given the special occasion and the price of the hotel, my expectations were high. However they were sadly not met at all. It started with the room. We booked a sea view deluxe, but there was a very obstructed sea view. Basically it was mostly roof (see photo). Ok, but at least there was a terrace which was a consolation. That was the best we got. Every day we had to fight other guests for seats at the water (beach chairs were weirdly super limited despite the fact that Mezzatore has the whole bay). We couldn’t get a seat for a simple cocktail because it was too full (there is plenty of space but no tables). We wanted to use the thermal baths but had to reserve a chance to use the free baths because it was too busy. Hilariously, we had priority late check out but couldn’t get it (no surprise) and they offered to make us a reservation for the showers (the showers required a reservation.. LOL). It’s confusing for me how this is a 5 star hotel but I literally had to stress myself out to just get a chance to enjoy the amenities. Lastly, the communication with the staff was abysmal. If you asked them to call you a taxi in advance there was a 50/50 chance it would arrive. We never successfully managed to get extra towels at the beach ever (maybe they ran out, I wouldn’t be surprised). We would call and ask what time things closed and would just get blatantly wrong answers. It was a bit of a disaster. Overall I wouldn’t recommend this hotel in high season. Maybe in calmer months it’s better. But right now, it’s over crowded and understaffed. I sense it got over hyped and they just couldn’t keep up with demand. It would be better if they had less rooms for more and actually were attentive to their guests.

We stayed here for our honeymoon and had an amazing time. The place is idyllic and the views are something from a dream, as is the thermal spa and food offering. The hotel has a shuttle to the nearest town which can be called which was lovely and allowed us to venture out into the local area, the hotel staff were also able to provide brilliant recommendations for restaurants. Can’t wait to go back!

An excellent hotel with great customer service. Beautiful location and top class facilities. We loved our time here. When we checked out the hotel offered to arrange our ferry and taxis - no price was given (taxi was €30 arriving so assumed it would be ok). When checking out we were given €250 bill (would’ve been c€80 if we did it ourselves). When questioned the price the receptionist said it cannot be cancelled and the price was given before booking (this was not true). A strange practice that is a shame because all the other staff at Mezzatorre were brilliant and made our time feel so special otherwise.