Chandos Premier Folkestone (Channel Tunnel) Hotel

Having stayed at numerous locations all over the World and in particular the UK, my husband and I feel our recent stay at the above premises fell well below the advertised standards of bed and breakfast accommodation. Moreover, under the trades description act what is advertised is NOT what was offered and a serious breach of contract exists. The owner is using *********** to fraudulently advertise his business as something actually liveable. it’s a hovel and *********** will not refund you, and neither will the owner so head this warning!!!!!! On admission to the premises we were not shown the room and once we had entered the owner could not be contacted to take issue with matters which we have explained and evidenced. Indeed on check out the the owner was not available and only after a phone call later yesterday could we explain our displeasure and tried to seek a refund. Richard, the manager understood our concerns and simply explained he could not offer a refund and was sorry the standards and faults existed. He tried to mitigate the situation by explaining he was solely responsible for laundry, cleaning etc. I also tried in vain to get help from *********** via the chat and your response was simply ‘discuss with owner’, he was non contactable. The room was advertised as “spotlessly clean” — It was far from this. The walls were stained, carpets filthy stained, smelly and old. The drawers had used ear plugs, mouldy broken shower fittings, dirt and debris. “Bedrooms have tea and coffee, fridge” — No fridge / no milk, the tea bags were open and strewn inside a drawer where the used ear plugs / pamphlets etc were. The coffee jar was used and unclean. “We pride ourselves on providing comfortable rooms / aircon is even mentioned” No aircon as an aside - The bedding was disgusting, ********** had to be removed with tissues, and the mattress filthy. I suffered flea bites so bad I had to seek pharmacy help and given antihistamines and topical cream to alleviate the bites. “A private bathroom with toiletries” — The shower was dirty / mouldy and the actual shower head was tied onto the rail with old elastic from what looked like old boxer shorts. The water only dribbled out as the head was so cracked and mouldy. The broken riser parts were in the drawers where the tea bags etc, were, literally black mouldy broken plastic. The toilet did not flush properly, the soap dispenser did not work - no toiletries. The suspended ceiling was disgraceful with multiple bugs on it, many looking like cockroaches. The door could not be closed and the catch on lock was broken and missing meaning this family room had no privacy, the door swung open and was not closable, let alone lockable. On other matters it shows an image and suggests cooked breakfast is available, this was not the case, no dining facility, no food available. The common areas of lounge/ signing room and patio area were signed and locked off as ‘no entry/ private so unavailable

I'm going to try to be kind. I was phoned to enquire about my arrival time so took the opportunity to ask about the negative reviews that I'd unfortunately seen after I'd booked. "Just vindictive", I was told. "You can make your own mind up". So I had inadvertently presented him with an opportunity to revisit the presentation of the room, in advance of my arrival, to avoid another negative review... Free parking? Yes, on the road opposite, provided you're away in time. The room had a double and a single squeezed in. There were a few hairs when I pulled back the sheets to the double so I chose the single, which was clean and perfectly adequate. The shower area looked nasty and unmaintained, full of mould and holes but it worked and I had a perfectly adequate shower. Some parts of the room had been cleaned, others hadn't - no cockroaches though. However, there was a huge spider's web above the double bed and one of the lights wasn't working. Wanna rough it and pay twenty quid less than anywhere else? You could manage, especially if your expectations are sufficiently lowered to begin with. As it's not possible to award zero, I consider 'one' to be 'zero' so I'm going with 'two' because it served its purpose for me. See, I said I was kind...

If i could put 0 i would, an absolute sesspit. Its smells as soon as you walked in of damp/ dirty odour stale sweat, like walking into a changing room with damp towels. The bedroom , well im not a fussy person but clearly no effort or attempt to hide that its damp and black mould on the chair next to the bed, ripped cloth on the chair,grubby and dirty walls. Wall Paper coming off the wall from damp. Thick dust over dodgy electrics. This is exactly the type of place councils should be shutting down. I will be reporting to the appropriate Authorities. I have also filed a complaint to *********** as its rated 4 star on their site which may not be their fault but none the less needs addressing. No apology chandos its a Hovel.

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.

Do not be fooled, these photos are from a long time ago, this B&B is a B&B without breakfast, not that you would risk eating anything, this is a very dirty, smelly, rundown place, it has clearly been neglected over the years. This was booked by a friend who clearly didn't read the previous reviews, we arrived and even he wouldn't sleep in the bed but just lay on top. There are extension lead everywhere, it cannot be safe, not PAT tested appliances. My advice is DO NOT STAY HERE, find a park bench it will probably be cleaner.

Slept well and parked the car outside for free. 6 minutes walk to Wetherspoons for dinner, and a shopping centre. Close to the seafront. Helpful host. Helpful host, not part of a chain. TV reception on some channels dodgy.

The hotel had definitely seen better days. The bed was comfortable but the room and ensuite were grubby and poorly decorated. The ensuite shower was covered in limescale and the shower head had to be held by hand to use it. We saw the proprietors only once when they handed over the key and told us where the room was. There were numerous cigarette butts on the window roof outside our room. Luckily we were only staying for one night for a family party elsewhere. I can't remember if breakfast was included in the booking.

Too cold the heaters are not working properly and they are on timer