TownePlace Suites Foley at Owa

Do I’m a faithful Marriott Member and I reached out to the General Manager, left messages at the front desk, and sent an email about my stay and have not heard back after 7 days so I will share my experience Publicly. The Property is located on the site of the Waterpark so it was very convenient to book the stay instead of driving back home. In the middle of the night I woke up to get some water turned in the lights and found small roaches in the kitchen area and bathroom I immediately took videos and pictures and showed the front desk as we swiftly checked out! I was so afraid that they would be in our luggage purses etc it was a horrible experience! And the fact that I have not heard back from anyone at the property is truly horrible customer service. I have never experienced this at a Marriott property.

This is one of the best hotels we have stayed at and we travel a lot. Very new and nice, comfy beds, great shower and towels and great location. Great amenities also.

Elevator out / pillow cases and sheets/ waffle etc The elevators were only down to 1 working elevator and we had to share with the workers of the facility. It was a little bit aggravating because the workers some couldn’t speak English and they were rude to us guests. We had to wait in line all the way to the lobby to get on a working elevator. It was two elevators but one working one. The other elevator was out of service. Also. For breakfast everyone was trying to make waffles at the same time and the waffle dispenser was out until we were able to get someone to help refill it. The bed sheets and pillow cases had black lines on them.

The property is fantastic…my only concern is the phone in the room does not work. I called the hotel operator three times looking for the blow dryer and she was unable to hear me so then I called from my cell phone. This is very concerning and I hope after I reported it, the phone was replaced/repaired. This could be a HUGE problem should someone need immediate assistance (911).

Very unhappy I have stayed at this property multiple times while visiting family. This was the last time! I will find somewhere else to stay from now on. First, my rate jumped from $179 per night Tue-Thu to $399!!!! on Fri.!! That’s freaking ridiculous! Friday was the worst night! There were kids running up and down the hallway at midnight! The complimentary breakfast was gross! Every time I tried to get food there were multiple families with kids running around touching the food.

This property was very nice. There are only a couple of things that I did not like: 1. I had to request a new comforter as the one I had, had a stain on it. 2. The property did not have coffee for guests throughout the day. I asked for coffee on the afternoon three different days and was told that coffee was only made on the mornings. 3. The rooms did not have a separate seating area as advertised.