Hotel Albani Firenze

The staff is so helpful n professional. The location is good, easy to assess from the Florence Santa Maria Novella station, to nice restaurants, to Cathedral of Santa Maria del Fiore. As a whole, the inside of the hotel is beautiful.

I booked a class double room for three nights, just checked out today. When I arrived, they gave me “one double room”, as the picture I showed, I thought it might be too small for double room, but I had a plan so I didn’t ask them about. When I returned there in the night, I asked the receptionist, did you give me a single room? She told me it’s a double room for single, I was “WHAT”?, I paid double room price, because I want more space and bigger bed even I am solo travel. It doesn’t mean I’m alone then give me a single room. Even the bed didn’t reach 1.6m (as the gave the information on website). After I insisted and dealt with them, they let me changed the room in other building, it’s a really double room now. Even though the window is face to the wall, at least it’s a “class double room” from their website. They kept insisting they gave me the “double room “ in the beginning, after that they just gave me a “bigger “ double room. Come on. And breakfast time had a little problem also, it’s a buffet breakfast, when I got my table and went away to get some food, after I returned, the table was cleaned, it’s better to have some sign to let waiters know that the table is being used. Location is near the station, just it’d be quiet in the night. To be honest, it’s better to choose another one , it has other small hotel (kinda hostel) at the same street, if you just want to find a place to sleep, get other small one. More cheaper. Otherwise find other one on the main street. I felt not save when I was walking back in the night.

Everything is a great hotel, especially the breakfast is plentiful, the facilities are luxurious, and the staff's response is professional.

Hotel was gorgeous the breakfast the staff the room. The location also! Would highly recommend the decor is so Italian. Love it!

Very close to the Firenze Santa Maria Novella station and easy to reach all the spots of Florence. Comfortable and cozy hotel

Hotel is offering satisfactory services, however faced little difficulty in entering due to late night check in.