Hyatt Place Florence Downtown

The hotel was placed in the heart of a moderately small town downtown. A nice mix of quaint and urban. This was very convenient to my business need. Parking was not super convenient, in pouring rain, but it was included with the room.

HYATT Place Florence Downtown has a very nice staff, but facilities seem "unfinished" and abandoned... there is a Starbucks in the lobby that does not work, the gym has an old water dispenser that does not work, no water cups and no alcohol gel or any type of spray to clean equipment before and after use. The hotel really feels abandoned...

The check in went pretty smooth but the single bartender/server that was working in the restaurant was having a hard night. Out of multiple things and super long waits. He was very attentive and apologized a lot but we could hear someone yelling from the kitchen multiple times when he went back to check on customer’s food. In the morning when we checked out the desk attendant barely said anything, mumbled everything, and walked away from the desk directly after we finished before I could ask any other questions. The hotel was immaculate and the room was great but the service was lacking.

The hotel is fairly new. Great location. Excellent staff and customer service. Will stay again.

The property was walking distance to many good restaurants and festivities going on downtown. The parking situation is atrocious!!!!!!! You have to park in a gated lot across the street....but set back where you have walk a ways down the streets. There is a small landing in front of the hotel that can fit 1-2 cars at best ( if both of them are not bigger cars). Most of the time that is occupied, so you literally have to drag all of your luggage down a street and

I truly loved this hotel. It is the old brick style that has so much charm. Certainly a pleasant stay with very nice amenities. I will definitely choose this hotel again. The location is perfect for a nice walk through the town and to nice restaurants. I took advantage of that for sure! The staff was friendly. The room was perfect and very clean. I love the frost doors and white linen; so Chic! I highly recommend this hotel to those traveling to Florence SC. Thanks a bunch!

Fantastic hotel! First time here, hotel is in a great location, very friendly staff, very comfortable rooms, great breakfast in the morning!

Beautiful property, great staff, but be prepared to get woke up by the train thats less than half a mile away a few times a night

I didn’t like the parking. Inconvenient for Seniors. Had to walk too far also there is no room service to your room. Will not stay there again.