Hotel Cerretani Firenze - MGallery Collection

We recently spent a few wonderful days at Cerretani Hotel, and it exceeded all our expectations. Our room was very spacious, offering plenty of space to relax and unwind. And speaking of relaxation, the bedsheets were incredibly comfy - easily among the best we've ever experienced at a hotel. We slept like a dream! The breakfast was great, with a fantastic selection to start our days right. The hotel's location is also excellent, making it easy to explore the area. And the service at the hotel was top notch! Overall, we absolutely loved our stay and would highly recommend this hotel to anyone looking for a comfortable, convenient, and truly enjoyable experience.

The location was perfect. Less than 10mins walk from the Florence S.M.Novella station and less than 5mins walk from Piazza del Duomo. The room was clean and capable. Spaces are enough for two big suitcase to be opened at the same time. One thing to complain was when we arrive at the hotel for check-in. The front desk couldn't find my reservations. I told the women in-charge that I booked the room from trip.com but she keeps saying I booked it from *********** where she couldn't find my reservation. At the end she end up finding and said : I don't know why your booking has been cancelled. Fourtunately, another staff showed up. His attitude was way better and asked me not to worry even if my reservation was cancelled they still have spare room for us. At the end he made it to find our reservation and we did our check-in. Overall, the experience during the stay was good. Besides from the little accident during check-in, I would like to stay in this hotel again when I visit Firenze again.

Nice location and near to many popular attractions! The buffet breakfast can be better though. I like their thoughtful service and afternoon snacks of chocolate!