Hilton Garden Inn Florence Novoli

Really Old hotel and everything comes with an overcharge, I would only recommend it for the location cause its right by the tram stop

Service was fantastic: upon check in the staff offered us recommendations for places to visit and things to do, which was super helpful. We visited the bar and the bartender was meticulous and the drinks were also super fairly priced.

It was a great place to stay location and amenities were great. The staff was nice and the room was amazing. Just two things- I did an early check in, left my luggage and came back in the night and when asked for my room key the staff couldn’t find my reservation and gave away my room to someone with the same surname, took about an hour for them to understand my problem and the situation, I did my check in again around 12 in the night. They didn’t give me any room even when they could see my checkin and clearly staff had mistaken. The second issue was my room key didn’t open the door even once during my 3 day stay and I had to call someone every time. These two things were just a bit of hassle.