Các đánh giá Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our fantastic location and found our hotel to be charming. Your kind words about the breakfast lounge truly warm our hearts, as we strive to create a beautiful atmosphere for our guests to start their day.We appreciate your recommendation and hope to welcome you back soon for another delightful stay in Florence. Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear Guest, First of all we would like to thank you for choosing our property for your stay in Florence. We really appreciate your feedback and your suggestion. At Grand Hotel Baglioni, our guests' experiences are important, and when a guest tells us about disservice or suggestions, we are deeply grateful. Without your support we would not be able to increase and continuously improve our services to our beloved guests. In reference to the beds, we regret to hear about that at the end of your stay: we would have been happy to assist you during your stay by offering you a topper for extra softness of the bed in order to find one that would facilitate and make more comfortable your rest. Hoping to welcome you again in the future, we extend our warmest regards. Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our rooms, and that our staff could assist you promptly with your special request. Providing exceptional service and a memorable stay is what we strive for, so it’s wonderful to know we met your expectations. We look forward to welcoming you back soon at Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Thank you for your kind words! We're glad you enjoyed the view and had a great experience with our team. We agree—the rooftop view is something special! We hope we will have the chance to welcome you again at Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear Guest, thank you for your review and kind words. We hope to welcome you again for another memorable stay at Grand Hotel Baglioni!

Phản Hồi Từ Khách Sạn: Dear Tommaso,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the spectacular views and had a memorable experience in Florence. It's always a pleasure to know that our location added something special to your visit. We hope to welcome you back soon for more unforgettable experiences!Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear Fensehema, thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, just a short walk from the train station and various attractions. It's fantastic that our front desk staff could assist you with recommendations and that you appreciated the historical charm of the hotel and the quality of our breakfast. Your kind words motivate us to continue providing excellent service. We hope to welcome you back on your next visit to Florence!Kind Regards, Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest, thank you for taking the time to share your experience at Grand Hotel Baglioni. We are delighted to hear that you appreciated our historic and elegant florentine property. Your feedback is invaluable to us as we continuously strive to provide a memorable experience for all our guests. We hope to welcome you back soon for another stay filled with comfort and elegance.Warm regards, Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We are sorry to hear that your experience did not meet your expectations, particularly with regard to the room conditions.The renovation of our common areas began in 2020 and continues with a work plan for the renovation of the rooms, planning a complete renovation of the rooms in the near future.Grand Hotel Baglioni is a historic structure in Florence that boasts its hotel history since 1903 and we are fully aware that even if we want to preserve the atmosphere and the original architecture of the past, the renovation of the rooms is an added value that we want to offer our guests.We are sorry that your stay did not live up to your expectations and we regret to learn that we were not considered capable of making up for an inconvenience you experienced. We know how important it is to keep good memories of the trips you take, and we are very sorry we did not be able to leave you with a good memory. We would really like to be contacted directly should you wish to expand on what was mentioned in the review, and please accept our invitation to reconsider a new future stay in order to allow us to surprise you and give you an experience that was undoubtedly opposite to the one you had. Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for choosing us for your stay in Florence and thank you for sharing your detailed review of the hotel. It's great to hear that you found the location so convenient, with easy access to the train station and nearby attractions. The proximity to restaurants and a supermarket certainly adds to the overall convenience of your stay.Regarding your comments on cleanliness and breakfast variety, it's unfortunate that the hygiene standards did not meet your expectations. It's important for hotels to maintain a high level of cleanliness, and your feedback could help them improve in this area. As for the breakfast options, while the view from the restaurant is a plus, a greater variety could enhance the experience for guests.Your mention of the free mini bar is a nice touch, and it’s good to know that it helped balance out some of the shortcomings. Thank you for your insights, as they can be valuable for both future guests and the hotel management.Hoping to host you soon, warmest regards Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest,Thank you for choosing our hotel and for being such a wonderful guest.We are absolutely thrilled to hear that you enjoyed our property. At the heart of our hotel is a deep commitment to hospitality and making our guests feel truly at home. We believe that a warm and welcoming atmosphere is essential to a memorable stay, and we are so pleased that you felt the love and care we put into every interaction. Your kind words about our staff are a testament to their dedication and passion for what they do.We hope to welcoming you back in the future. With sincere appreciation,Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest, First of all we would like to thank you for choosing our property for your stay in Florence. Thank you for your feedback! We're glad to hear you enjoyed your stay overall. We appreciate your comments about the bathroom design and will take them into consideration for future improvements. We hope to welcome you back soon! Grand Hotel Baglioni

Phản Hồi Từ Khách Sạn: Dear valued Guest, thank you for your feedback regarding your recent stay. We appreciate your initial positive impression of our hotel.We feel it is only right and proper to draw your attention to what happened during your stay. We are very sorry that our request did not seem appropriate to you, and it remains our duty to give you an even fuller explanation. As discussed the night prior your departure, our housekeeping team during the daily cleaning of your room, discovered significant water damage on the parquet flooring and furnishings. As a hotel that takes pride in preserving its historical character, our parquet floors hold considerable historical value. They are maintained through specialized treatments that ensure the integrity of our ancient style, which is a key aspect of the ambiance in our rooms.Unfortunately, the damage observed necessitated the complete removal of the parquet to restore its properties properly. This extensive repair work is reflected in the compensation amount, which, while it may seem disproportionate, is based on the necessary restoration efforts to maintain the quality and heritage of the property along with closing the room to sale during the days subject to the work.We value your understanding in this matter and hope to welcome you back in the future, where we can provide you with an even better experience.Our warmest regardsGrand Hotel Baglioni