Home2 Suites by Hilton Florence

Room was not ready at check in time. Hallways were very noisy until after midnight with kids running around in town for a tournament. Very larger room and clean.

The staff was super friendly and very helpful. They made my stay very pleasant. I would absolutely recommend this as a great place to stay

They sold my room to someone else I selected for a digital key then they only had one room left available and the key didn’t work. So the maintenance guy who was awesome spent a some time fixing it while we stood in the hall for 30 min at midnight after driving 9 hours. No sheets on the fold out then was told they didn’t have sheets to watch someone else get handed sheets and a blanket. Breakfast area was very messy and not very good. But the breakfast attendant was amazing a she did a great job doing what she could by herself. Felt bad she was on her own. Do not recommend.

Great property. Front desk had some friends hanging out and wasn't the most friendly person, but otherwise great stay!

Disappointing I was very disappointed in the cleanliness of the bathroom. The staff obviously doesn’t pay attention to detail. The corners of the shower are dirty, there’s grime around the shower and sink faucets, the mirror wasn’t clean and the sink overflow hole was filthy. I would not stay here again or recommend this specific location.

Great Place to stay The hotel was clean and well kept. It is a newer hotel. Front desk staff was hard working on a very busy weekend with multiple event in the area. Manager worked hard to support his staff and make sure guests were supported. There was a slight issue with a room being ready at check in. When the manager saw us sitting he approached us and asked what the issue was. He quickly went over to the desk and worked with his staff to correct the issue. I will stay here again.